Heavy Duty Parts Specialist

Job Type

Full-time

Description

Tidewater Fleet Supply/TNT Parts, one of the largest independent distributors of fleet, truck, trailer, and heavy equipment parts in the Southeast is rapidly growing and need qualified candidates like you.

Responsibilities

• Sells based on Tidewater Fleet Supply/TNT Parts value proposition by identifying key growth opportunities product and services offerings.
• Generate new and repeat sales by educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Accurately process customer transactions such as providing pricing or quotes, taking orders or managing returns.
• Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability.
• Service existing accounts and communicate with clients on a regular basis. Discuss use and features of various parts.
• Cook up parts and with the appropriate personnel.
• Respond to telephone inquiries from customers.
• Locate and obtain parts.
• Process buyouts for non-stocked parts.
• Keep counter and parts room neat and clean.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Work with walk-in customers regarding questions on orders, quotes and/or job specifications
• Maintain active and proactive customer relationship to ensure ongoing customer satisfaction and resolve any complaints.
• Perform other duties as assigned.

Physical Demands and Working Conditions

Prolonged periods sitting or standing and working on a computer.
Must be able to lift up to 50 pounds at times.

Skills, Knowledge, and Abilities

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software

Requirements

• Education and Experience
• High school diploma or general education degree (GED).
• Minimum 1 to 3 years’ inside sales experience