Hearing Coordinator - Greater Phoenix Area, Arizona

Essential Duties And Responsibilities

• Use consultative conversations to identify potential hearing needs and reduce barriers to care.
• Aid licensed Hearing Care Providers in proctoring hearing screenings to qualify potential candidates.
• Generate and convert leads into booked appointments for hearing evaluations.
• Schedule, confirm, and manage appointments to optimize provider calendars.
• Maintain accurate client records and ensure data integrity within systems.
• Communicate with clients via phone, email, and text; respond promptly to inquiries.
• Support recall efforts and re-engage existing clients.
• Perform basic hearing aid troubleshooting, cleaning, and listening checks.
• Assist providers with appointment preparation, product readiness, and follow-up processes.
• Manage hearing aid orders, repairs, inventory, and client notifications for pickup.
• Manage a quiet, professional, and friendly environment during business hours.
• Track and report key performance metrics (e.g., leads, bookings, conversions, show rates).
• Meet or exceed monthly sales-qualified lead (SQL) and booking goals.
• Provide insights on customer trends, objections, and opportunities for growth.
• Maintain a clean, professional, and welcoming center environment.
• Support merchandising, demo stations, and marketing displays.
• Follow HIPAA, FDA, and company policies for privacy, safety, and care standards.
• Collect and record payments and assist in financing applications.
• Maintain detailed and accurate records of cash and bank deposits; and perform end-of-day processes and reports/settlements.

Requirements

• 1–4 years in customer-facing, retail, or sales roles (Hearing Aid Technician, Hearing Industry).
• Proven ability to meet performance or sales targets is preferred.

Skills & Competencies

• Strong interpersonal and communication skills with a consultative approach.
• Ability to identify customer needs and build trust quickly.
• Detail-oriented with strong organizational and multitasking abilities.
• Comfortable working in a fast-paced retail environment.
• Basic proficiency in Microsoft Office and digital tools.

Lifestyle & Benefits

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Service Days & Diversity, Equity & Inclusion Initiatives

Pay

$25/hr.