HEAP RECEPTIONIST

Employment Type: Full-time

We are Hiring! Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences. If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.

About the role

Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Responsibilities

• Provides reception and clerical assistance for the HEAP Program.
• Answers inbound inquiries about HEAP Program and guidelines.
• Screens incoming requests for appropriate program access either mail in application; on site interviews for emergency or standard HEAP; or telephone applications.
• Processes incoming mail and outgoing mail.
• Keeps track of supplies and orders additional supplies as needed.
• Other record keeping and filing as necessary.
• Develops and maintains accurate records.
• Maintains an up-to-date accessible filing system for application files.
• Meets and greets all who arrive at the HEAP Office in a professional and friendly manner.
• Refers persons to appropriate staff.
• Maintains a log of all persons coming to site.
• Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Participates in relevant Agency meetings and/or trainings.
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Other duties as assigned.

Requirements

• Physical Demands/Work Environment: While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
• Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Qualifications

• Education: Associates Degree in Human Services, Secretarial Science, Business Administration, or related field. Equivalent combination of education and experience will be considered.
• Experience: Two years clerical experience preferred.

Benefits

• Competitive salary and 403b retirement plan