Healthcare Reimbursement Manager, Healthcare Finance Operations

About the role

Join our Healthcare Finance Operations team as a Senior Financial Analyst focusing on refund operations across Amazon Health Services, including One Medical and Amazon Pharmacy.

Responsibilities

• Cook up and resolve refund communications and timelines, serving as the operational point of contact for all unclaimed property and escheatment matters across Amazon Health Services (One Medical, Amazon Pharmacy)
• Manage banking partner relationships, including coordinating resolution of failed refunds, ensuring timely reprocessing of returned payments, and overseeing account setup and check disbursement processes across multiple funding sources
• Partner with the Tax and escheatment teams on unclaimed property compliance, including regulatory expertise, rule interpretation, proper handling of dormant funds, and reporting requirements
• Analyze data from AR and AP systems across Amazon Health Services to identify trends, issues, and improvement opportunities in refund processes
• Design, lead discussions, and drive implementations of process improvements that enhance efficiency and controllership across refund and escheatment workflows
• Proactively dive deep into financial data to ensure reporting accuracy, identify discrepancies, and execute fixes while maintaining high standards of controllership

Qualifications

• 3+ years of tax, finance or a related analytical field experience
• 4+ years of applying key financial performance indicators (KPIs) to analyses experience
• 4+ years of creating process improvements with automation and analysis experience
• 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
• 2+ years of experience managing banking relationships or coordinating with financial institutions on payment processing, refunds, or disbursements
• Bachelor's degree in finance, accounting or related field, or Bachelor's degree and 4+ years of Accounts Receivable or Account Payable experience