Healthcare Provider Business Operations Consulting- Manager

About the role

PwC's operations consulting specialists provide consulting services on optimising operational efficiency and effectiveness. They analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

Responsibilities

• Advising clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies.
• Building technology solutions using AI and other platforms to enable outstanding client outcomes.
• Managing and leading workstreams within provider transformation programs, coordinating activities, monitoring progress, and driving high-quality execution while overseeing project teams and daily operations.
• Supporting and contributing to solution design across multiple provider administrative domains (e.g., finance, HR, supply chain, workforce, shared services) with a solid understanding of provider operations and enabling platforms like Oracle, Workday, and UKG.
• Leading project management responsibilities including status reporting, risk and issue tracking, dependency management, stakeholder coordination, and facilitating change management through readiness assessments, communications, and training.
• Maintaining alignment and momentum with cross-functional provider stakeholders, coaching and overseeing senior associates and associates to drive quality deliverables and professional development.
• Contributing to business and practice development by supporting proposal creation, developing content, analyzing client issues, and driving internal initiatives such as tools, templates, accelerators, and AI-enabled assets.
• Applying data analysis and benchmarking to inform transformation recommendations, documenting lessons learned, and promoting knowledge sharing to enhance pursuit success, delivery readiness, and overall offering maturity.
• Auditing current-state processes, designing improvements, and guiding implementation while working with provider stakeholders and PwC teams to promote alignment and drive change adoption.
• Taking ownership of business and practice development initiatives by contributing to proposals, developing content, and enhancing tools and methodologies within the offering.

Qualifications

• Bachelor’s degree.
• At least 5 years of consulting and/or healthcare provider industry experience with exposure to business or technology-enabled transformation programs, as well as hands-on experience using technology solutions to solve complex problems.
• A foundational understanding of some or many provider operations and/or administrative functions (e.g., finance, supply chain, HR, workforce management, shared services).
• An understanding and experience executing the software development lifecycle in large enterprise.

Skills

• Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity).
• Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis.
• Knowledge of enterprise architecture concepts and common architecture frameworks.
• Ability to support performance management through KPIs/OKRs, dashboards, and governance processes.
• Experience supporting IT governance, process design, and role clarity within modern operating models.
• Experience using GenAI / Agentic tools for analysis, research, or workflow automation.
• Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks.
• Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers.
• Experience supporting workforce strategy initiatives including skill assessments and capability-building plans.
• Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning.
• Leading functional transformation and operational improvement initiatives within healthcare provider organizations, managing day-to-day workstream delivery and supporting solution design to drive effective outcomes.
• Familiarity with project financial management, budgeting, and performance tracking.
• Experience contributing to proposal development, solution design, or client presentations.
• Exposure to automation, analytics, or AI-enabled techniques that enhance delivery efficiency and insight.
• Extensive communication, project management, and analytical skills, with the ability to structure complex problems and drive progress.
• Familiarity with one or more healthcare provider administrative domains (finance, supply chain, HR, workforce management, shared services, operations), with developing depth in at least one.

Benefits

• Medical.
• Dental.
• Vision.
• 401(k).
• Holiday pay.
• Vacation.
• Personal and family sick leave.
• and more.

Pay

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Schedule

Full time.

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance.

Equal Opportunity Employer

PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers that will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work.

Los Angeles County Fair Chance Ordinance

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.

Application Deadlines

To view information about anticipated application deadlines, please visit the following link: https://pwc.to/us-application-deadlines.