Healthcare Payer Client Relationship Manager

Key Responsibilities

• Act as the primary relationship owner for assigned Healthcare Payer accounts, building deep, trusted partnerships with client stakeholders
• Develop a strong understanding of the client’s business environment, priorities, and challenges, and translate them into actionable opportunities
• Co-create solutions with service lines and delivery teams to address client needs and drive measurable business outcomes
• Own and drive pipeline development, including renewals, extensions, and net-new opportunities, ensuring sustained and profitable account growth
• Serve as the day-to-day executive point of contact for the client, ensuring high satisfaction and operational excellence
• Track and interpret healthcare industry trends, regulatory changes, and market dynamics to proactively advise clients
• Maintain accountability for account financials, including revenue, margin, and long-term growth plans
• Partner with internal leadership to ensure seamless delivery governance, risk management, and escalation handling

Mandatory Qualifications & Experience

• 12+ years of experience in a client-facing role within an IT Services or IT Consulting organization
• Demonstrated experience leading technology transformation initiatives in the IT services ecosystem
• Proven ownership of client P&L with account sizes of $30M+
• Strong ability to build and sustain CXO and VP-level client relationships
• Experience operating in complex, matrixed environments with global delivery models

Preferred Qualifications

• Open to any Industry Domain, Healthcare understanding is a plus but not mandatory
• Demonstrated success in new business development, including large, complex deal pursuits
• Strong analytical, problem-solving, and strategic thinking capabilities
• Proven ability to communicate effectively with technical and non-technical audiences across diverse corporate environments

Leadership & Behavioral Attributes

• Executive presence with the ability to influence senior stakeholders
• Consultative mindset with a focus on value creation and long-term partnerships
• High ownership, accountability, and attention to detail
• Strong collaboration and cross-functional leadership skills
• Results-oriented with a growth and client-first mindset