Healthcare Operations Support Specialist (SCA)

Key Responsibilities

• Maintains provider information
• Re-prices claims using client contracts and systems
• Maintains internal and external reports and takes specific actions based on the information
• Responds to client correspondence and email requests for information
• Creates, documents, and modifies processes for new and existing clients as needed
• Participates in special ad hoc projects and program initiatives as assigned
• Contributes to team effort by completing assigned projects on time
• Performs other duties as assigned

Knowledge, Skills And Abilities Needed

• Outstanding written and verbal communication skills
• Good critical thinking, questioning, and listening skills; excellent attention to detail
• Problem-solving and task management skills
• Time management skills for managing multiple tasks simultaneously, while completing work within allocated time frames
• Ability to handle changing situations and work within a diverse group
• Strong Microsoft Office suite knowledge
• Ability to work independently but also as a member of a team
• Strong technical skills are desired
• Ability to work effectively with diverse teams is desired

Required And Preferred Qualifications

• A high school diploma or GED is required
• Some college, Associate's or Bachelor’s degree preferred
• Health care data analysis experience including gathering and documenting requirements for projects of all sizes is a plus
• Experience using Microsoft Excel and other Microsoft Office applications