Healthcare Operations Coordinator

Key Responsibilities

• Manage pending admissions, new admissions, and outstanding items.
• Verify insurance eligibility and authorizations and identify potential issues impacting operations and reimbursement.
• Maintain authorization updates across multiple service lines.
• Create accurate and timely documentation for authorization and operational processes.
• Manage room and board agreements.
• Review weekly Revenue Cycle reports and address identified concerns.
• Facilitate root cause analysis and provide recommendations for issue resolution.
• Consolidate issue logs and communicate high-impact concerns to leadership.

Team Coordination & Process Management

• Follow documentation standards established by leadership and support implementation of process improvements.
• Review operational playbooks and documented procedures to ensure accuracy and consistency.
• Train and onboard new employees on internal and external systems.
• Assign work and delegate tasks based on operational priorities and reporting data.
• Ensure appropriate staffing coverage and manage PTO requests and team calendars.
• Prioritize and triage service desk tickets, operational issues, and special projects.
• Develop and present topics during monthly team meetings.
• Prepare objective documentation to support quarterly and annual employee evaluations.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Excel and Word.
• Strong attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Problem-solving and critical-thinking abilities.
• Ability to work effectively in a team environment.
• Flexibility to adapt to changing priorities.

Preferred Qualifications

• Some college coursework and/or relevant work experience in healthcare administration, insurance verification, authorization, admissions, or revenue cycle.
• Experience with conflict resolution.
• Knowledge of government and commercial payer requirements.
• Experience identifying and implementing process improvements.