Healthcare Operations Coordinator

Key Responsibilities

• Upload and download referral documentation, medical records, reports, and supporting materials through client portals and internal systems
• Transfer case information accurately between platforms while maintaining data integrity
• Monitor client portals for new assignments, updates, requests, and status changes
• Verify completeness and accuracy of referral information before processing
• Track and document case movement throughout the workflow lifecycle
• Escalate urgent issues, missing documentation, or portal access concerns to leadership as appropriate
• Data Entry & Documentation
• Perform high-volume data entry with strong attention to detail and accuracy
• Maintain organized electronic records and audit trails
• Update internal tracking systems with current case statuses and required documentation
• Ensure all portal submissions meet client-specific formatting and submission requirements
• Conduct quality checks to identify discrepancies or incomplete information prior to submission
• Operational Support
• Support Operations Managers and team leadership with administrative workflow tasks
• Aid in reconciliation activities and operational reporting as assigned
• Help monitor turnaround times and identify potential workflow delays
• Communicate professionally with internal teams regarding case status, portal issues, and workflow needs
• Follow all internal SOPs, compliance standards, and client-specific processes

Required Qualifications

• A high school diploma or equivalent
• Previous administrative, operations, data entry, or healthcare support experience preferred
• Strong attention to detail and organizational skills
• Ability to manage repetitive tasks with consistency and accuracy
• Strong written and verbal communication skills
• Ability to work independently in a remote environment
• Strong time management and prioritization abilities

Preferred Qualifications

• Experience working with client portals, EMRs, claims systems, or web-based workflow platforms
• Healthcare, insurance, or medical records experience preferred
• Familiarity with HIPAA and handling confidential information
• Experience in high-volume, deadline-driven operational environments

Work Environment

• Remote work from home
• Occasional overtime may be required based on operational needs

Benefits

• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• Generous paid time off policy
• 401k plan with a company match
• Apple equipment and a media stipend for remote workspace

About Dane Street

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers' Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.