Healthcare Desktop Support
What's the Job?
Provide on-site technical support to participants during scheduled visits
Assist participants with porting their mobile phones to the required platform
Configure and pair Apple Watch devices with participant mobile phones
Ensure proper installation of required applications and system settings
Verify device connectivity, data synchronization, and functionality
What's Needed?
- Previous experience supporting clinical research or healthcare technology environments
- Familiarity with mobile device management (MDM) systems
- Experience working in participant-facing or customer support roles
- Ability to communicate information effectively
- Strong troubleshooting and problem-solving skills on mobile devices and wearables
About the Role
The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.
Skills
Previous experience supporting clinical research or healthcare technology environments
Familiarity with mobile device management (MDM) systems
Experience working in participant-facing or customer support roles
Ability to communicate information effectively
Strong troubleshooting and problem-solving skills on mobile devices and wearables
Benefits
- Opportunity to work onsite at a reputable organization in Bowie, MD
- Gain valuable experience supporting innovative healthcare technology projects
- Collaborate with a dedicated and diverse team
- Develop your technical and customer service skills in a dynamic environment
- Be part of a supportive organization that values professional growth
- Upon completion of the waiting period, consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
Pay
Pay Range: $28 to $33
Schedule
Duration: 6 month contract
Contact Us
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity.