Healthcare Customer Service Representative - Onsite

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is recognized by our employees and the industry, with a 4.6/5 rating on Glassdoor and multiple Best Place to Work awards. Through the power of diversity, we celebrate all cultures and operate 13 centers worldwide along with a robust work-at-home program.

About the role

In this role, you will use your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will address questions related to their healthcare benefits and have the opportunity to earn additional cash incentives on top of your base pay.

Responsibilities

• Provide exceptional customer service with compassion, empathy, and patience while assisting members with their insurance and medical needs.
• Professionally handle a high volume of incoming calls.
• Utilize and navigate multiple systems simultaneously.
• Resolve customer issues via one-call resolution guidelines or escalated processes.
• Meet or exceed company and client performance metrics.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Handle de-escalation calls.
• Accept and embrace changes within the current business environment.
• Meet all attendance and dependability requirements.

Requirements

• High school diploma or GED.
• Ability to pass a background check and drug screen.
• Demonstrated passion for excellence in treating and caring for customers, especially senior citizens.
• Strong decision-making and analytical abilities.
• Ability to identify customer needs and articulate products and services.
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Be a team player.

Qualifications

• Must be able to work onsite at 4161 Piedmont Parkway, Greensboro, NC 27410.

Equipment Requirements

• Employee must provide one of the following headsets:
  • Plantronics 3320 Blackwire
  • Plantronics 5220 Blackwire
  • Plantronics EncorePro 520 + DA80 USB Plug Adapter
• Everise will provide the rest of the required equipment.

Benefits

• Medical, dental, and vision benefits.
• 401K retirement plan.
• Earned PTO.