Healthcare Customer Service Representative

About the role

Support non-clinical dementia-care navigation and Medicare GUIDE support for patients, families, caregivers, and providers, with a focus on customer resolution. Ensure every handoff clearly shows what is complete, what is pending, and who owns the next step in healthcare customer service representation within dementia care navigation support.

Responsibilities

• Manage escalations and conduct account reviews confidently within dementia care navigation support.
• Apply problem-solving skills while tracking exceptions, owners, and deadlines tied to customer service tasks.
• Document status updates clearly so teammates can follow the reasoning behind decisions.
• Use sound judgment, especially when escalation is required instead of assumption.
• Track, own, coordinate, review, and maintain the customer service workflow by:
  • Handling assigned customer or client requests.
  • Reviewing available case history before responding.
  • Resolving routine issues within approved authority.
  • Documenting commitments and next actions.
  • Escalating complex cases with sufficient context for the next owner.
• Ensure remote execution leaves customer resolution accurate, secure, traceable, and ready for the next authorized teammate.

Requirements

• Full-time, entry-level position.
• 100% remote within the United States.

Pay

Base salary: $45,000–$68,000 per year.