Healthcare Customer Service $24/HR

About the role

This is a Contract to Hire position based out of Boston, MA. The pay range for this position is $22.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Responsibilities

• Answering calls for the main listed phone numbers for our hospitals and over 300 medical practices in the area.
• Paging, dispatching, and answering service requests.
• Changing the current paging status as requested by the holder of the pager.
• Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
• Processing various codes/emergency calls in an accurate manner.
• Handling all telephone inquiries for patient information, including handling confidential information.
• Taking high volume calls from incoming patients of doctors' clinics, which are hospitals and smaller health clinics.
• Determining who's on call at a client, pulling up contact info in the database, and triaging the call to the appropriate contact.

Qualifications

• 2 years of call center experience or healthcare administration experience.
• Excellent communication skills.
• Microsoft Office proficient.

Benefits

• Medical, dental & vision coverage.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Schedule

Multiple Shifts Open:

• 2PM-11PM Monday - Friday + Saturday (5 day work week, off Sunday + 1 day during the week)
• 2PM-11PM Monday - Friday + Sunday (5 day work week, off Saturday + 1 day during the week)
• 8AM-6PM Monday - Friday + Sunday (5 day work week, off Saturday + 1 day during the week)

Location

Boston, MA (On site only).

Application Deadline

This position is anticipated to close on Sep 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.