$24/hr Remote Healthcare CSR

About the role

The Care Coordinator supports patients, healthcare providers, payers, and specialty pharmacies by coordinating benefits verification, treatment access, prior authorizations, appeals, and patient support services. This role serves as a key point of contact throughout the patient journey while delivering exceptional customer service and ensuring timely access to therapy. This is a Contract position based out of Morrisville, NC. The position is fully remote.

Responsibilities

• Handle inbound and outbound calls with patients, providers, payers, and pharmacies.
• Coordinate benefit verification, prior authorizations, appeals, and insurance support.
• Assist with patient enrollment, eligibility, affordability programs, and treatment access.
• Build strong relationships with patients and healthcare providers.
• Maintain accurate documentation and ensure compliance with SOPs and privacy regulations.
• Resolve reimbursement and insurance-related issues.
• Collaborate with internal teams to support positive patient outcomes.
• Report adverse events and safety concerns as required.

Qualifications

• Healthcare reimbursement, insurance, billing, benefit verification, or patient services experience.
• Call center or customer service experience required.
• Knowledge of medical and pharmacy insurance, prior authorizations, and appeals.
• Strong communication, problem-solving, and organizational skills.
• Proficient in Microsoft Office and CRM systems.
• Ability to multitask across multiple systems and applications.
• Typing speed of 35+ WPM preferred.

Experience Level: Intermediate

Skills

• Call Center / Customer Service
• Patient Services
• Benefit Verification
• Prior Authorizations & Appeals
• CRM Systems
• Healthcare Insurance & Reimbursement

Preferred Experience: Contact Center experience; Pharmaceutical and Medical Benefit Processes; Experience communicating with patients, physician offices, and specialty pharmacies.

Culture Fit: Team-oriented and collaborative; Adaptable in a fast-paced environment; Open to feedback and continuous improvement; Strong focus on productivity, quality, and customer service.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $24.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.