Healthcare Customer Advocate - Ok

About the role

The Healthcare Customer Advocate handles inbound and outbound calls to support residents of Oklahoma, delivering exceptional customer service by following established protocols.

Responsibilities

• Utilize web-based systems to address customer inquiries
• Verify and update customer information
• Document interactions accurately
• Practice active listening and provide professional assistance
• Follow up as needed to ensure customer satisfaction
• Adhere to scheduled shifts
• Perform outbound survey calls

Requirements

• High School Diploma or GED
• Residence in Oklahoma
• Prior customer service or call center experience preferred
• Must pass background checks, drug screening, and preemployment assessments
• Secure home workspace with high-speed internet (fiber, DSL, or cable)
• Distraction-free environment
• Ability to sit for extended periods

Skills

• Effective communication
• Computer literacy
• Multitasking