Healthcare Advocate

This is a Contract position based in Tempe, AZ, with a fully onsite workplace type.

About the role

Research and identify available healthcare options for members using the care navigation platform. Coordinate services such as imaging (MRI, CT, ultrasound), physical therapy, surgeries, and other medical services. Work with out-of-network providers to pursue single case agreements when in-network options are unavailable. Provide accurate benefit information to members by researching plan details within internal systems.

Responsibilities

• Communicate with healthcare providers via outbound calls, email, and fax to confirm availability, services, and requirements
• Review medical documentation and fax clinical notes or paperwork when required
• Communicate professionally with members via phone and email on a daily basis
• Manage multiple cases simultaneously while maintaining strong attention to detail and follow-through
• Work independently after training, seeking guidance when needed

Requirements

• Experience in a healthcare administrative or patient-facing role (doctor’s office, hospital, front office, insurance-focused customer service, etc.)
• Experience collaborating with providers and reviewing medical documentation
• Strong customer service skills with comfort handling outbound calls
• Highly organized, self-motivated, and able to manage competing priorities

Skills

• Customer service
• Call center
• Data entry
• Healthcare industry knowledge

Pay

The pay range for this position is $21.00 - $21.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)