Customer Advocate
Primary Duties & Responsibilities
- Maintains monitoring of online conversations on platforms such as Facebook, Twitter, Yelp, Google+, Instagram, and others.
- Immediately responds, acknowledges, and works towards finding resolution to homeowner inquiries while collaborating with internal partners.
- Engages with customers through online properties and manages responses to calls and emails in a timely manner.
- Works as a liaison between homeowners and local divisions, resolving escalated issues and fostering relationships with field personnel and division management teams.
- Develops and maintains strategic relationships with field personnel and division management teams.
- Performs other duties as assigned.
Education & Experience
- 1-3 years in a customer-centric industry, preferably with experience in providing customer support via Social Media.
- Knowledge of and passion for the homebuilding industry.
Skills & Abilities
- Highly developed organization and follow-up skills, capable of managing multiple tasks simultaneously.
- Demonstrated ability to balance priorities while finding creative solutions to difficult/complicated situations.
- Demonstrated aptitude to make connections with both internal and external partners, understanding different perspectives.
- Determined, perseverant, flexible, and dedicated in finding resolution to escalated situations.
Technical Knowledge & Experience
- MUST be able to demonstrate strong editorial judgment and writing ability by successfully completing the required assessment tests in person.
- Strong knowledge of social media channels and usual interaction norms on each platform, digital trends, and public relations.
Physical Requirements
Typical office environment.
Additional Responsibilities
The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Additionally, an employee's job duties may change at any time, in the company's sole discretion.
Personal Information Collection Notice for Job Applicants
In order to process your application, we will ask you to create an account and provide us with certain personal information, including your identification data (e.g. name, date of birth, driver’s license number, contact details), education information, and professional and employment history. If you have any questions about our privacy policy or would like to learn more, please visit Beazer.com/privacy, which includes a link to an additional notice for California residents and which link can also be visited directly at Beazer.com/Californiaprivacy.