Healthcare Coordinator

About the role

The Healthcare Coordinator (HC) plays a crucial role in partnering with supported Dentists to secure financial commitments from patients, ensuring they receive the best course of treatment promptly. This position requires a strong understanding of various financial options, excellent communication skills, and the ability to overcome patient objections.

Responsibilities

• Understand and utilize financial options to support case acceptance
• Educate patients on treatment choices
• Overcome common patient objections
• Proactively keep Dentist’s schedules productive
• Support each patient in a consultative and educational manner
• Create a Perfect Patient Experience (PPE) and build Patients for Life (PFL)
• Model company culture, values, standards, and best operational practices
• Achieve proficiency in PDS system and tools
• Execute the HC Handoff in partnership with each clinician
• Act as a Subject Matter Expert on all available financial options
• Obtain necessary insurance pre-authorizations for patients
• Ensure the office exemplifies the Comprehensive Care Model
• Maintain an appropriate professional appearance and demeanor
• Ensure compliance with company policies and regulatory bodies
• Participate in daily morning huddles, monthly team meetings, and other required meetings
• Build the financial understanding of team members, staff, and clinicians
• Manage extreme confidentiality of patient records
• Work in a fast-paced environment

Qualifications

• High School Diploma or GED
• Prior course work or on-the-job training in dentistry, insurance, or business preferred
• Knowledge of office practices, technology applications, and patient insurances
• Results-oriented, patient advocate, process-focused operator, financial acumen, and influencer
• Ability to multi-task, excellent interpersonal, oral, and written communication skills, and ability to handle confidential patient records
• Organized and detail-oriented individual

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$18.00 - $25.50 / Hourly

PDS Health is an Equal Opportunity Employer

We celebrate diversity and unite in our mission to create healthier and happier team members. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. PDS intends to review criminal history if a conditional offer is extended. A criminal history background check is needed due to the following material job duties, which we believe a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

Additional Information

For this position, material job duties that require a criminal history background check include:

• Contact with patients that visit clinical offices for treatment including with at-risk populations such as children, elderly, and those with disabilities
• Access and utilize patient protected health information with sensitive private data
• Access and utilize patient financial information and other private data
• Access to controlled substances