Healthcare Coordinator

About the role

The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency.

Responsibilities

• Understand and utilize financial options to support case acceptance
• Educate patients on treatment choices
• Overcome common patient objections
• Proactively keep Dentist’s schedules productive
• Support each patient in a consultative and educational manner
• Create a Perfect Patient Experience (PPE) and Patients for Life (PFL)
• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Execute the HC Handoff in partnership with each clinician on every exam patient
• Act as a Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
• Participate in daily morning huddles, monthly team meetings and any other meetings as required
• Demonstrate stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Become knowledgeable on the Mouth Body Connection and support clinical excellence through comprehensive patient care
• Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully always
• Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Perform other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)
• Prior course work or on-the-job training in the fields of dentistry, insurance, or business preferred
• Knowledge of office practices, technology applications and patient insurances
• Results Oriented (energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain extreme confidentiality Patient records
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$16.50-$23.00 / Hourly

PDS Health is an Equal Opportunity Employer

We celebrate diversity and are united in our mission to create healthier and happier team members.