Healthcare Coordinator

Responsibilities

• Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
• Achie proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Execute the HC Handoff in partnership with each clinician on every exam patient
• Supports each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL)
• Overcome common patient objections to starting treatment
• Avoid delays in treatment by ensuring necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
• Participate in daily morning huddles, monthly team meetings and any other meetings as required
• Build the financial understanding of team members staff and clinicians; understand local market drivers and competition
• Understand profit drivers and utilize metrics to manage
• Work independently as well as part of a team
• Handle and maintain extreme confidentiality of patient records
• Work in a fast-paced environment

Qualifications

• High School Diploma or general education degree (GED)
• Prior course work or on-the-job training in the fields or dentistry, insurance, or business
• Knowledge of office practices, technology applications and patient insurances
• Results Oriented (energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Passionate Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage)
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain extreme confidentiality of patient records
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$19.75-$28.00 / Hourly

Pay

$19.75-$28.00 / Hourly

Schedule

N/A