Healthcare Consulting Director - Patient Experience

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

About the role

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

At Huron, Directors represent the pinnacle of professionalism and expertise. They effectively collaborate with Huron and client senior leaders to design and implement complex and sustainable solutions while delivering remarkable results for our clients that often exceed engagement objectives. Throughout their projects, they develop enduring client relationships that benefit the firm in profound ways including networking, ongoing business development, and sales opportunities. Their talents and leadership qualities instill passion and trust in clients, junior staff members, and Huron management.

Responsibilities

• Lead and direct teams in complex performance improvement engagements, managing budgets, invoicing, and billing while ensuring successful client outcomes.
• Apply analytical and critical thinking skills to quantify benefits, identify risks, and develop solutions for performance improvement initiatives.
• Communicate effectively to understand client challenges, create customized solutions, and manage client expectations, delivering impactful presentations and proposals.
• Build strong relationships and lead change processes, demonstrating expertise in change management and influencing positive change in complex environments.
• Lead and develop teams, including role definition, team building, coaching, mentoring, and performance management, while identifying business development opportunities.

Requirements

• Bachelor’s degree required.
• 8+ years of healthcare consulting, hospital operations, or performance improvement experience, including leadership of process redesign, change management, operational transformation, and cross-functional improvement initiatives.
• Demonstrated experience leading complex healthcare consulting engagements and implementation efforts focused on patient experience.
• Strong understanding of patient experience measurement methodologies (including CAHPS), patient experience analytics, and key drivers of consumer experience across inpatient, emergency department, medical group, support services, and payer settings.
• Demonstrated knowledge of complex healthcare delivery systems and key performance improvement opportunities, including access, throughput, care progression, care coordination, quality and safety, reduction in length of stay, and reducing readmissions.
• Proven ability to lead, coach, and develop individuals and teams, and independently facilitate training and educational programs for clinical and non-clinical leaders in one-on-one, small group, and large group settings.
• The ability to travel based on client, enterprise, or project needs is an essential function of this role. While travel requirements may vary based on business need, the current average travel in the Healthcare practice is less than 50%, annually.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).
• US Work Authorization required.

Preferences

• Experience in a matrixed organization or cross-functional team environment.

Pay

The estimated base salary range for this job is $185,000 - $225,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $231,250 - $303,750.

Benefits

This job is eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.