Healthcare Care Coordinator (VA Benefits)

About the role

Adjoin is a non-profit organization dedicated to providing services and advocacy for people with disabilities and Veterans. We serve over 1400 clients annually in San Diego, CA, offering a living and work environment where clients feel challenged, respected, and accountable.

Responsibilities

• Conduct assessments during the participant’s intake phase and as needed.
• Connect veterans who are not already enrolled or engaged in health care to VA health care or other medical care providers.
• Assist veterans in communicating their preferences in care and personal health-related goals to facilitate shared decision making of the veterans’ care.
• Work collaboratively with the Veterans multi-disciplinary team to identify and address challenges and develop solutions.
• Provide comprehensive case and care coordination.
• Act as a health coach by proactively supporting the Veteran to access and appropriately utilize treatment interventions and outcomes.
• Provide education on wellness-related topics, such as healthcare plan options.
• Arrange transportation to medical appointments.
• Assist Veterans in preparation for medical appointments so that all issues are addressed during appointments and veterans are informed regarding health care plan.
• Remain current on community medical resources available.
• Maintain documentation of trainings, client contacts and other pertinent information in accordance with agency and best standard practices.
• Attend weekly Veteran Case Conferencing meetings to discuss Veterans with high level mental and physical health needs.
• Transport Veterans to appointments, housing searches, or other necessary locations, ensuring safety and timeliness during travel.
• Other duties as assigned.

Requirements

• 18 years of age or older
• Minimum of Bachelor's Degree in Social Work; LCSW preferred; ASW acceptable
• Master's Degree is preferred
• At least 2 years professional experience in a social service role.
• Experience in a medical/hospital environment conducting medical social work duties preferred
• Ability to rapidly develop rapport with SSVF program participants and VA medical staff and other medical teams.
• Knowledge of HMIS (Clarity) a plus.
• Prior experience working with homeless population a plus.
• Ability to prioritize competing responsibilities and thrive in a challenging and frequently changing environment.
• Excellent verbal and written communication skills
• Must be able to fluently read, write and communicate in English
• Strong analytical and problem-solving skills
• Well-developed interpersonal skills are critical.
• Demonstrated computer literacy (MS Office) and capability to maintain well-organized records and files.
• Ability to multi-task, work under pressure and manage time is also an essential component of this position.
• Demonstrated ability to effectively navigate and maintain professional boundaries as custodian of confidential information.
• Proficient skill level in Microsoft Office (Word, Excel, Power Point, Zoom, Teams, Sharepoint)
• Experience supporting programs serving homeless individuals/families and those diagnosed with physical or mental health disabilities a plus.
• Insured, registered vehicle in safe working condition, and proof of current CA driver’s license.

Position requirements

• Ability to travel within and throughout the counties in which services are provided a minimum of 25% of the time.
• Ability to travel in and throughout the state on as-needed basis to attend meetings, trainings, etc.
• Successful completion of pre-employment drug screen and background check.
• Physical evaluations may be required dependent upon specific assigned duties or compliance requirements and may include a TB test and/or a lift and transfer test.
• Acceptable DMV record.

Work requirements

• This position requires the employee to regularly stand, walk, sit, talk and hear. Capable of writing, using a computer keyboard, telephone and related office equipment. Ability to lift 25lbs required. This position will normally spend long periods of time in a sitting position (80% of the day). They may use a computer, which would involve repetitive finger, hand and wrist motion (75% of the day) and require being able to see the computer screen (90% of the day). Other physical exertion could involve walking, climbing stairs, lifting, stretching, bending, etc.
• Appropriate and professional dress is expected.
• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee will experience normal office conditions with a well-lighted work area and minor noise from standard office equipment. In the community the employee will be working in community environments, employment sites and office environments. Potential exposure to noisy environments at job sites. Exposure to blood borne pathogens could occur. (Hepatitis B vaccines are offered to all employees at no cost to the employee.)
• The AV HCC is expected to perform duties assigned during regular working hours. As necessary, the AV HCC may be called upon to work in the evenings or on weekends. Unless otherwise stipulated, a normal workweek will be forty hours.