Health & Wellness Administrative Support Coordinator
About the role
...
etc. For lists: Use- for any list of duties/requirements/benefits.
Thus:
- About the role: paragraph from Position Highlights.
- Responsibilities: list of duties from Essential Duties & Responsibilities.
- Requirements: list? Could be a paragraph with bullet points? We have Minimum Education & Experience (two items), Job Level Overview (paragraph), FLSA Category (line), Work Location (line), background check note (sentence). Could format as
- for each distinct item. But we need to preserve all substantive info; we can combine into
with sentences, but better to use list for clarity. - Skills: list from Knowledge, Skills, & Abilities. - Pay: paragraph with salary range and note about Pay Transparency Act. We must not include duplicated lines. Ensure we don't include boilerplate like "Other duties as assigned" maybe part of responsibilities list; it's substantive? It's generic but part of duties; we keep. Let's extract exact text. Position Highlights: "The Wellness Staff Assistant serves as a key member of Counseling & Psychological Services (CaPS), creating a welcoming, supportive, and professional environment for students seeking mental health services. As a primary point of contact for students, visitors, and callers, this position helps students navigate access to care by providing information about available services, appointment procedures, confidentiality practices, and health requirements. This role supports the daily operations of CaPS by coordinating appointments for healthcare providers, assisting students with required documentation, and maintaining accurate records within electronic health systems. The Wellness Staff Assistant performs a variety of administrative functions, including answering phones, processing payments, managing electronic records, and supporting compliance with confidentiality and regulatory requirements. Through professional and compassionate interactions, this position contributes to a positive student experience and supports timely access to mental health services." Our Ideal Candidate bullet list (actually sentences separated by periods). Let's extract: "Customer service-oriented with a genuine commitment to supporting student well-being. Highly organized with the ability to manage multiple priorities and maintain attention to detail. Strong verbal and written communication skills with a professional and compassionate approach. Demonstrates discretion, sound judgment, and the ability to handle sensitive and confidential information. Comfortable working in a fast-paced environment while maintaining accuracy and professionalism. Proficient with technology and electronic record systems, with the ability to learn new systems quickly." That seems like skills/qualities. Could go under Skills or Qualifications. We'll treat as Skills. Counseling and Psychological Services description: maybe not needed for any heading; could be part of About the role? But we already have About the role from Position Highlights. The department description is extra but could be considered About the role as well. However we must preserve ALL substantive information; we cannot drop it. So we need to include it somewhere. Perhaps we can add another paragraph under About the role combining both Position Highlights and department description. That would preserve it. Thus About the role: combine Position Highlights + department description. Department description: "Counseling and Psychological Services is dedicated to supporting the emotional health, well-being, and success of RIT students. Through confidential, culturally responsive mental health services, CaPS fosters a safe, welcoming, and respectful environment where students can thrive academically and personally. In addition to providing direct counseling services, the department offers graduate clinical training in counseling, social work, and psychology, while partnering across campus to deliver consultation, education, and outreach that strengthen the well-being of the entire RIT community." We'll include that as a second paragraph. Now Essential Duties & Responsibilities list: - Greets and assists students, visitors, and callers, creating a welcoming and professional front desk experience - Schedules and manages appointments for medical and mental health providers using electronic health systems - Provides information on available services, appointment procedures, confidentiality policies, and health requirements - Reviews and processes immunization records and other required health documentation in accordance with university and state regulations - Handles administrative tasks including answering phones, processing payments, maintaining records, and managing electronic files - Maintains confidentiality and supports departmental operations by exercising sound judgment and professionalism - Other duties as assigned Knowledge, Skills, & Abilities list: - Knowledge of medical office procedures, terminology, and front desk operations in a clinical or wellness setting - Knowledge of confidentiality standards, HIPAA regulations, and university policies related to student health services - Skill in using electronic health record (EHR) systems and appointment scheduling software - Skill in providing clear, courteous, and professional communication in person, by phone, and electronically - Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining accuracy and attention to detail - Ability to interact effectively with diverse populations and maintain a welcoming and inclusive environment Minimum Education & Experience: - High School diploma or GED - 2 years of relevant experience - Equivalent combination of experience and education may be considered Job Level Overview: "Operations, Administrative, Service, or Technical Support Level 1 - An entry-level role building knowledge and skills. Performs routine, well-defined, easy-to-understand tasks that can typically be learned in a short period of time. Work is performed under close supervision using clearly prescribed methods and detailed instructions." FLSA Category: "Non-Exempt" Work Location: "On Campus" Compensation: "$16.90 - $20.80" Additional Details substantive: - "In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above." - "The hiring process for this position may require a criminal background check and/or motor vehicle records check." - "Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources." We should keep those. Now we need to map to sections. We have headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. Option: - About the role: Position Highlights + department description. - Responsibilities: Essential Duties & Responsibilities list. - Requirements: Minimum Education & Experience + Job Level Overview + FLSA Category + Work Location + background check contingency? Actually background check is more of a condition; could be under Requirements. - Qualifications: maybe not needed; we could omit Qualifications if no distinct content beyond Requirements. But we must not create empty headings. So we can omit Qualifications if we don't have specific content separate from Requirements. However we have "Our Ideal Candidate" list which is more like qualifications/skills. Could treat as Qualifications. - Skills: Knowledge, Skills, & Abilities list. - Pay: Compensation + Pay Transparency Act note. - Benefits: none -> omit. - Schedule: none -> omit. Thus we have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Pay. Now we need to decide what goes into Requirements vs Qualifications. We could put Minimum Education & Experience, Job Level Overview, FLSA Category, Work Location under Requirements. Qualifications could be "Our Ideal Candidate" list (customer service-oriented etc). That seems like qualifications/attributes. Skills: Knowledge, Skills, & Abilities list. Thus we preserve all. Now we need to format. Use
for each heading. After each heading, either
for prose or
- for lists.
For About the role: we have two paragraphs; we can combine into one
with two sentences? Better to keep as
- for lists.
For About the role: we have two paragraphs; we can combine into one
- for each distinct item. But we need to preserve all substantive info; we can combine into