Health Unit Coordinator - Med/Surg

About the role

Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice. Avon Hospital’s 5th Floor Complex Medical Care unit has a collaborative, dedicated and multi-disciplinary team of caregivers that provide perioperative and postoperative care to medical-surgical and orthopaedic patients with the goal of ensuring discharge readiness and patient safety. With telemetry monitoring capabilities, this unit also provides continuous cardiac monitoring for adult non-ICU medical-surgical patients.

Responsibilities

• Provide exceptional customer service to patients, families and visitors.
• Perform various administrative and clerical tasks to support department organization and flow.
• Conduct in-person greeting, welcome and orientation for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and related documents.
• Handle computer tasks such as updating schedules and managing patient information.
• Assist with unit clerical functions and troubleshoot equipment failures (call system, portable phones, WOWs, other unit devices).

Requirements

• High School Diploma or GED.
• One year of experience in a customer service‑related role.
• Experience with typing, computer training or equivalent coursework.
• Physical requirements: full range of motion, manual and finger dexterity, eye‑hand coordination; frequent data entry, standing and walking for extensive periods; normal or corrected speech, hearing and vision; some exposure to communicable disease or body fluids.
• Follow standard precautions using personal protective equipment as required.

Qualifications

• College degree (preferred).
• Experience with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) (preferred).

Skills

Strong customer service, typing and data entry proficiency, computer literacy, ability to manage schedules and patient information, and familiarity with Microsoft Office tools.

Benefits

• Tuition reimbursement.
• Resources for