Health Unit Coordinator - Emergency Department - Part Time Nights

About the role

At Monadnock Community Hospital (MCH) in Peterborough, New Hampshire, we are committed to improving the health and well-being of our community. The Emergency Department Unit Coordinator plays an essential role in ensuring the efficient operation of our Emergency Department.

Responsibilities

• Patient Support: Serve as the first point of contact for patients, providing compassionate and helpful assistance with scheduling, inquiries, and information dissemination.
• Administrative Efficiency: Manage office operations, including appointment scheduling, patient records, and office supplies. Maintain accurate and organized documentation.
• Communication Hub: Facilitate communication between patients, medical staff, and other healthcare professionals, ensuring clear and timely information flow.
• Billing and Insurance: Assist patients with billing inquiries, insurance claims, and payment processing, ensuring transparency and patient satisfaction.
• Quality Assurance: Collaborate with medical staff to support quality improvement initiatives and ensure that patients receive the highest standard of care.
• Patient Advocacy: Act as a patient advocate, addressing patient concerns and needs with empathy and professionalism.
• Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.
• Other duties as assigned.

Qualifications

• Ability to work effectively in a fast-paced, dynamic environment.
• Empathetic nature and genuine commitment to patient well-being.
• Proficiency in office software and electronic health record systems.
• Strong communication and interpersonal skills and the ability to work effectively within a team.
• Valid New Hampshire state licensure as a Licensed Nursing Assistant.

Benefits

• Health insurance
• Dental insurance
• Vision coverage
• Flexible spending accounts
• Life insurance
• Short and long-term disability insurance
• Accident and Critical Illness insurance
• Identity theft insurance
• Retirement savings plan
• Lifestyle spending account
• Free membership to local gym
• Generous paid time off plans
• Opportunities for professional development and training
• Positive work environment with a supportive team and opportunities for growth
• Scholarship Opportunities
• Tuition reimbursement

Schedule

This is a 24-hour per week position on the night shift.