Health Unit Coordinator

Trinity Oakland Hospital is a 497-bed community teaching hospital, level II trauma center and longtime leader in health care in Oakland County. We provide comprehensive care including cardiovascular, stroke, orthopedics, obstetrics, gynecology and cancer care. The hospital has been a leading provider of the most advanced medical care for more than 90 years. As part of Trinity Health, we have received numerous local and national awards in recognition of our leadership, quality outcomes and clinical excellence.

Benefits

• Competitive compensation
• Full benefits package including Medical, Dental, Vision, PTO, and more (effective Day 1 of employment – no waiting period)
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition reimbursement
• Free parking in proximity to your workplace

Responsibilities

• Coordinates activities relating to the flow of unit and patient information, including phone management, maintenance of patient charts, and ordering/stocking materials necessary for unit operations and patient chart maintenance.
• Collaborates with nursing and medical staff as well as other hospital departments to facilitate excellent customer service to patients and visitors.
• Greets all staff, physicians, and visitors with warm, friendly customer service interactions.
• Facilitates inquiries from family regarding patient delivery status or condition while maintaining patient confidentiality.
• Maintains and communicates an accurate patient roster/census and available ready beds; assists in the assignment of patient rooms.
• Initiates and maintains the patient record, including preparing charts for procedures/surgery, stuffing forms, filing reports, and thinning charts.
• Transcribes all physician orders via the computer system or manually when necessary; communicates all stat orders to the patient’s nurse.
• Enters hospital charge data into the computer system to assist with preparation of patient charges.
• Schedules diagnostic procedures and treatments.
• Orders all clerical and operational supplies specific to the nursing unit and maintains expenses within budgetary guidelines.
• Enforces controlled access and visitation to the department by maintaining visitor sign-in logs and visitor validation.
• Seeks immediate assistance in any conflict resolutions/security breaches.
• Responds to and relays patient requests in a timely manner to appropriate persons using the intercom beeper system.
• Assists as directed during a patient emergency situation.
• Verifies that consent has been obtained upon patient entry to the hospital or unit; obtains consent if not already secured.
• Handles all unit mail and distributes accordingly.
• Works collaboratively with the admitting department to ensure smooth admission, transfer, and discharge of patients.
• Supports organizational, division, and unit strategic goals, programs, and activities; actively participates in unit-based Shared Governance activities.
• Evaluates own performance utilizing input from peers, team members, and customers; develops a plan for continual improvement.
• Maintains competency by adhering to unit-based requirements for yearly mandatory reviews and continuing education.
• Other duties as assigned.

Requirements

• High School diploma or GED required or equivalent.
• Certification by an accredited Unit Secretary/Health Unit Coordinator training course or equivalent working experience.
• Crisis Prevention Intervention (CPI) certification required within 3 months of start of position.
• Successful completion (greater than 85%) of Health Unit Coordinator pre-employment test.
• New hire employees must successfully complete a 180-day probationary period.
• Hospital employees transferring into this position must complete a 90-day trial period.
• Excellent customer service orientation skills necessary to deal effectively with various levels of hospital personnel, outside customers, and community groups.
• Previous Health Unit Coordinator/Unit Secretary working experience desired.

Schedule

• Part-time, weekend shift (afternoon).
• Work on other units and different shifts may be assigned as necessary to meet staffing requirements.

Working Conditions

• Working in the patient care environment may result in exposure to communicable diseases and hazardous substances.
• Working weekends and holidays is necessary to meet staffing needs.