Health Unit Coordinator - Adolescent Psychiatry

About the role

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. Cleveland Clinic Children's Section of Child and Adolescent Psychiatry offers a comprehensive spectrum of mental health services for children from infancy through adolescence. Our pediatric psychiatric services are designed to meet the needs of children, adolescents and their families in times of adjustment or crisis.

Responsibilities

• Perform various administrative and clerical tasks to support the organization and flow of the department.
• Provide exceptional customer service to patients, families and visitors, ensuring everyone has the best experience possible.
• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Handle various computer tasks, such as updating schedules and managing patient information.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Requirements

Minimum qualifications:

• High School Diploma or GED
• One year of experience in a customer service-related role
• Experience with typing, computer training or equivalent coursework

Preferred qualifications:

• College degree
• Experience with Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint)

Physical requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.
• Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.

Benefits

• Tuition reimbursement
• Resources to learn and grow
• Comprehensive benefits investing in health, physical and mental well-being, and future (including healthcare, dental and vision benefits, retirement savings account contributions)

Pay

Pay range: minimum hourly $18.25 – maximum hourly $24.95. Actual compensation will be determined based on work history, experience, skill set and education. The displayed range does not include applicable pay practices (e.g., shift differentials, overtime) nor the value of Cleveland Clinic’s benefits package.

Schedule

Works days from 9:00 a.m. – 9:30 p.m. with rotating weekend and holiday requirements.