Health Unit Admissions Coordinator - Labor & Delivery

Responsibilities

• Interviews patients to obtain correct patient identification, demographic information, and revenue cycle activities in accordance with hospital policies and procedures while completing, correcting and updating patient registration according to state and federal regulations.
• Completes basic compliance counseling with patients during registration, including discussion of HIPAA and Important Message from Medicare and Medicare coverage, including part D.
• Admits/Discharges/Transfers function per unit standard.
• Schedules, registers and arrives appointments for various ancillary services.
• Completes reports and work queues as assigned.
• Provides communication to clinicians, hospital staff, patients, families and visitors to provide an exceptional patient experience at University of Utah Health.
• Limits physicians for nursing staff and contacts physicians to communicate appropriate patient care information.
• Maintains and transfers current information to patient records, nurse charts, patient assignment list and other unit activity boards.
• Processes paperwork to collect/comply/retrieve patient records such as prenatal records, test and lab results.
• Orders, stocks and maintains clerical and patient supplies.
• Affords assistance in transporting patients.
• Affords assistance in orienting new employees regarding the clerical functions of the unit and updates health unit coordinator's reference manual as needed.

Requirements

• 18 months of experience in a health care setting, or equivalency.

Qualifications

• Demonstrated ability to use a multi-line phone system and utilize the hospital paging system.
• Demonstrated ability to prioritize and manage a large workload in stressful situations.
• Demonstrated critical thinking, human relations and verbal and written communication skills.
• Ability to quickly navigate through various hospital software applications.
• Demonstrated customer service skills.
• Ability to discuss financial and insurance issues with patients and request payment when appropriate.