Health Technician

Major Duties

• Handles Clerical/ Administrative Support and Coordination Requirements:
  • Provides general clerical/administrative support coordination work for the unit
  • Manages administrative functions
  • Utilizes and maintains the EDIS for admission, updating patient / assigned staff status and disposition of all Veterans within the Emergency Department
  • Is proficient in Microsoft word and excel and is proficient in encounter coding
  • Receives telephone calls and visitors to the Emergency Department
  • Captures and complies statistics for necessary reports
  • Completes and enters encounter information ensuring coding is correct and completed for reimbursement purposes
  • Coordinates fee basis services referral and referrals to other facilities
  • Organizes and maintains a monitoring system for recommended programs
  • Participates in planning and development recommendations for changing program policies and procedures that will improve delivery of services and patient flow
  • Represents Emergency Department Health Techs at team meetings
  • Maintains Patient Records: Scans individual documents or information appropriately into patients' electronic record
  • Reviews records for completeness
  • Identifies problems or potential barriers with patient flow, administrative or process issues
  • Facilitates process analysis to alleviate problems
  • Performs direct patient support work to include collecting information from patients - providing personal patient care - and educating patients on pre and post interventional activities
• Receives and Direct Patients:
  • Receives and directs patients - answers routine inquires and makes referrals as appropriate
  • Affords assistance to patients in contacting volunteer - social or chaplain services as appropriate
  • Receives and responds to a number of unclear inquiries from patients concerning a variety of medical - personnel - and administrative matters
  • Determines nature of inquiry and independently responds to all administrative questions
  • Furnishes information for insurance claims and prepares statements of treatment or stays
  • Obtains release forms
  • Affords assistance to patients - visitors and others requesting information - guidance - or referral for special assistance
  • Performs interventions associated with verbal de-escalation - self-defense - and therapeutic containment as it relates to the prevention and management of disruptive behavior
  • Collects - Collaborates - and Maintains Quality Assurance or Performance Improvement Records: Performs administrative tasks such as collecting - collating - and maintaining OA/ Pl records
  • Responds to inquiries from patients - family members and caregivers
  • Coordinates activities of unit with healthcare support services through the organization
  • Collects and organizes statistical data for regular and onetime reports
• Receives/Interprets Requests for Procedures:
  • Receives orders or instructions for interventions/procedures and/or set up for interventions/procedures
  • Interprets requests or instructions and completes administrative processes required for action in collaboration with medical and nursing personnel
  • Secures Patients' Confidence/Cooperation: Secures patients' confidence and cooperation during care/interventions
  • Explains procedures - positions individuals for desired results - cushions - and shields patients as appropriate and sets up for simple interventions
  • Varies procedures/clinical activities to adjust to patients' medical condition
  • Explains interventions/procedures and positions patients for a variety of difficult invasive and diagnostic procedures
  • Answers patients' questions related to scope of practice actions during procedures/interventions - operates - cleans - and maintains medical instruments and equipment for diagnostic and treatment procedures
• Work Schedule: 0730AM-2000PMCompressed/Flexible: (6) 12 hours shifts & (1) 8 hour shift - 80 hours per pay periodTelework: This position is not authorized for teleworkVirtual: This is not a virtual positionPosition Description/PD#: Health Technician/PD91992-A Relocation/Recruitment Incentives: Not Authorized