Health Systems Specialist (Associate Group Practice Manager)

Duties

• Provides access related consultative services to multiple services in a fast-changing environment, rotating to urgent priorities as they occur.
• Collaborates with facility Service Lines to review and develop guidance and policies that will facilitate standardized processes within the facility and applicable CBOCs, etc.
• May be called upon to collaborate with staff from other facilities and to work on higher level project groups to review and make recommendations for facility and/or VISN level policies, procedures, systems, requirements, documents, and business or access analysis initiatives.
• Reviews and evaluates assigned processes and procedures to determine areas of effectiveness, efficiency, and improvement for proposal through local GPM group and supervisor.
• Reports to supervisor and access leadership in the facility, as assigned.
• Incorporates best practices to help improve patient access to care and that standards are met within assigned services.
• Promotes established system-wide training plans to optimize local use.
• Supports the local clinic management system based on national requirements.
• Proposes improvements to supervisor regarding national training curriculum for onboarding and sustainment activities.
• Maintains knowledge of CPM training materials and supports fulfillment of action plans to meet CPM training requirements.
• Evaluates and recommends changes for continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives.
• Utilizes advanced principles and strategies for clinic practice management to review and provide recommendations to Clinical Leads (CLs), including identifying strategies to reduce backlog.
• Monitors existing or emerging workflow issues, monitors consult management, offers and provides guidance to CLs and Administrative Leads (ALs) when required.
• Maintains knowledge of CPM training materials and supports fulfillment of action plans to meet CPM training requirements.
• Evaluates and recommends changes for continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives.
• Monitors Information Technology (IT) usage and issues and provide information or assistance to CLs as needed.
• Collaborates with the Veterans Experience, clinic management, scheduling, and analytic groups as needed.
• Affords and provides guidance to CLs and ALs when required.
• Monitors Information Technology (IT) usage and issues and provide information or assistance to CLs as needed.
• Collaborates with the Veterans Experience, clinic management, scheduling, and analytic groups as needed.
• Affords and provides guidance to CLs and ALs when required.
• Assists in the evaluation of outpatient care patient feedback for access and quality measures at the facility.
• Utilizes an analytics system for the collection and analysis of outpatient care patient feedback for access and quality measures.
• Raises concerns and establishes processes to track corrective actions on decreasing/low scores in Veterans/Staff experience data with respect to access.
• Collects and analyzes/reports trended data sets, makes recommendations to assist in the allocation of resources, including potential use of community care options.
• Affords and provides guidance to CLs and ALs when required.
• Assists clinic managers in identifying causal interrelationships between the various aspects of ambulatory care and its impact on clinical operations to achieve and sustain quality, safe, efficient, and effective ambulatory care.
• Participates in sustainment and continuous improvement plans with assigned team.
• Presents continuous improvement recommendations to supervisor.
• Analyzes and interprets complex data, researches, and prepares comprehensive reports.
• Makes recommendations to assigned services regarding allocation of resources, including potential use of community care options.

Qualifications

• Education: Undergraduate or Graduate Education with a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.
• Experience: You must have progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
• Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.