Health Systems Specialist (Mid-Level)

About the role

The organization partners with federal health agencies to support healthcare modernization efforts. It focuses on improving healthcare delivery within the Department of Veterans Affairs (VA) by addressing challenges related to scheduling, interoperability, workflow efficiency, and enterprise transformation. The organization contributes to enhancing access to care for Veterans by supporting system adoption and operational improvements across multiple stakeholders and functional areas. The Health Systems Specialist (Mid-Level) role supports the modernization and optimization of healthcare systems within the Department of Veterans Affairs. This position is responsible for analyzing workflows, supporting system implementations, and facilitating interoperability initiatives to improve Veteran access to care. The role serves as a bridge between business, operational, and technical teams to enable enterprise-wide transformation and ensure effective adoption of new healthcare solutions.

Responsibilities

• Analyze and optimize healthcare systems supporting scheduling, referrals, community care, and care coordination
• Document and evaluate operational workflows and system interactions within VA healthcare environments
• Identify opportunities for process improvement and operational efficiencies
• Collaborate with stakeholders to align solutions with enterprise objectives
• Support data collection, validation, reporting, and performance monitoring
• Assist in developing business requirements, workflows, and operational documentation
• Coordinate with technical teams for system enhancements and issue resolution
• Support implementation and sustainment of Enterprise Patient Scheduling and related programs
• Help assess and document scheduling and referral management workflows
• Facilitate interoperability efforts by coordinating business and operational requirements
• Apply change management methodologies to support adoption of new technologies and processes
• Assist in stakeholder engagement, communication plans, and training material development
• Monitor adoption and performance metrics to identify improvement opportunities
• Facilitate meetings and prepare reports and presentations for leadership and stakeholders
• Support quality management, process improvement, and operational readiness initiatives

Requirements

• Master's degree in Health Administration, Public Health, Business Administration, Information Systems, Healthcare Informatics, or related field
• Minimum of 6 years professional experience in healthcare operations, health information systems, or healthcare transformation initiatives
• Knowledge of Veterans Administration databases, healthcare systems, and their interrelationships
• Experience supporting healthcare system implementation, modernization, or operational improvements
• Working knowledge of project management tools, methodologies, and techniques