Health Services Specialist (GO3802 - Metro Specialty)

About the role

Responsible to provide excellent customer service to all members of the Center. Maintain confidentiality of all information and provide flexibility in practice staffing arrangements.

Responsibilities

• Performs new patient registration, updates patient information, data entry of demographics, and any other required information.
• Verifies and activates appropriate patient insurance plan on electronic practice management system.
• Manages member account balances to include cash collection, old balances, and same-day service balances.
• Regularly monitors and ensures assigned providers' schedules are filled at capacity via walk-ins and call reminders to members with next day appointments.
• Refers patients for screening to determine eligibility for special funding and refers patients with high account balances for consultation.
• Oversees the general waiting area, ensuring member check-in process is efficient, and reporting problems or irregularities to appropriate authorities.
• Prepares for next day clinic session to include printing of appointment list, confirming appointments, noting alerts for payments and balances, obtaining current insurance information, updating proof of income, pre-registering patients, and screening patients for program eligibility.
• Performs patient dismissal to include scheduling of follow up appointments and collects remainder of patient portion of current charges.
• Completes end-of-day reconciliation report; ensures that cash collection and credit card payments reconcile with practice management report; ensures that cash is secured and deposited into a safe at the end of the day.
• Provides exceptional internal and external customer service.
• Greets each customer with appropriate introduction and is attentive to patients during peak wait times.
• Addresses concerns prior to end of interaction.
• Assists other departments as appropriate.
• Performs other related duties as assigned.

Qualifications

• High School graduate or equivalent required
• Minimum One Year Experience In Front Office Duties
• Medical Assistant or Dental Assistant training preferred
• Demonstrates good verbal and written communications, with good interpersonal and organizational skills
• Experience With Insurance Verification And Referrals Preferred
• Possesses computer skills with proficiency in data entry and keyboarding skills
• Has knowledge in healthcare billing, to include Medicaid, Medicare, and Private Insurance
• Ability to handle multiple tasks ensuring completion with minimal supervision
• Bilingual (English/Spanish) preferred
• Must have good attention to detail

Physical Activities And Requirements

Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Sedentary work; sitting most of the time. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.

Scheduled hours and/or work locations are subject to change