Health Services Response Advisor - Reno, Nevada

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the job posting. Key parts: - Title: Health Services Response Advisor (not to be repeated as heading) - About the role: description of primary responsibility, etc. Could be "About the role" section. - Responsibilities: bullet list of duties (What You'll Do). That's a list. - Requirements: Basic Qualifications (minimum 2 years customer service, certification). Also Preferred Qualifications. - Skills: maybe not explicit; we could combine qualifications. - Benefits: "What’s In It For You" includes benefits list: Competitive pay, Great employee discount, Financial savings and retirement resources, Support for physical and mental well-being, LOA, PTO, incentive pay, etc. So we can include Benefits. - Pay: mention "additional shift differential pay for hours worked overnight and on weekends". Also "Competitive pay". So we have some pay info. - Schedule: mention "onsite", "24/7 department", "able to work all shifts including overnights and weekends". So schedule info. We must not include boilerplate like EEO, application deadline, etc. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must not include sections with filler like "commensurate with experience". Not present. We need to preserve all substantive information. We need to output only HTML fragment, no /, no markdown fences. Let's craft sections:

About the role

... description ...

Responsibilities

• ...
...

Requirements

• Minimum 2 years of customer service and/or call center experience
• Prior certification and/or successful completion of the CSA certification coursework upon hire required (paid on‑the‑job training facilitated upon hire)

Maybe also include Preferred Qualifications as part of Requirements or separate? Could be under Requirements as well, but we could have a separate

Preferred Qualifications

but the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. They didn't list Preferred Qualifications as a heading; but we could incorporate into Requirements or Qualifications. Since they said "Qualifications" heading is allowed. So we could have

Qualifications

containing both basic and preferred. Or we could have Requirements for basic and Qualifications for preferred. Let's decide: Use Requirements for basic qualifications, Qualifications for preferred. Thus:

Requirements

...

Qualifications

...

for preferred. Skills: Not explicitly listed; maybe we can omit Skills section if no specific skills beyond those in qualifications. The instruction: "Prefer a few substantive sections over many thin ones." So we could omit Skills if not substantive. Benefits:

Benefits

with list. Pay:

Pay

with info: Competitive pay, shift differential pay for overnight/weekend hours. Schedule:

Schedule

with info: Onsite role in Reno, NV; 24/7 department; ability to work all shifts including overnights and weekends. We need to ensure we don't include filler like "commensurate with experience". Not present. We need to preserve all substantive information: include location (Reno, Nevada), drivable distance, onsite, training location, after training same work model as broader HSR department, recruiter will provide details, must be located within drivable distance to office in Reno, Nevada. Also mention that after training you will join same work model as broader HSR department. Also mention that the role is onsite, which means you would be required to train and work at a designated Best Buy Health location. After training you will join the same work model as the broader HSR department. The recruiter or hiring manager will provide more details during the hiring process. For this role, you must be located within a drivable distance to our office in Reno, Nevada. Health Services Response is a 24/7 department, we are looking for candidates able to work all shifts including overnights and weekends (additional shift differential pay for hours worked overnight and on weekends). We need to include that in About the role or Schedule? Probably About the role includes description of role, location, schedule. But we also have separate Schedule section. We can put location and onsite requirement in About the role. Schedule section can focus on shift details. Let's extract About the role prose: The first paragraph: "As a Health Services Response Advisor, your primary responsibility will be to support both Consumer and Commercial PERS customers by receiving, evaluating and prioritizing emergency and non-emergency telephone and electronic requests for assistance. These requests will include Operator Service assistance, supporting customers with manual phonebook updates, Lyft ride setup, and Directory assistance. As a Health Services Response Advisor, you will be expected to adhere to prescribed protocols, and process information with a high level of compassion and accuracy. You are an excellent fit for this role if you are seeking meaningful work are skilled at maintaining compassion and composure, even in high stress situations. This role is onsite, which means you would be required to train and work at a designated Best Buy Health location. After training you will join the same work model as the broader HSR department. The recruiter or hiring manager will provide more details during the hiring process. For this role, you must be located within a drivable distance to our office in Reno, Nevada. Health Services Response is a 24/7 department, we are looking for candidates able to work all shifts including overnights and weekends (additional shift differential pay for hours worked overnight and on weekends)". That's a lot; we can split into About the role (role description) and Schedule (shift info). But we need to preserve all info. Let's craft About the role paragraph summarizing primary responsibility, onsite, location, training, work model, recruiter details. Then Schedule section for shift differential and 24/7. Now Responsibilities: list from "What You’ll Do" bullet points. Responsibilities bullet list: - Assess the needs of individuals reaching out for support—whether for medical, social, or wellness reasons—across both urgent and routine situations - Respond to user and/or system generated alerts pertaining to individual devices or Residential Living Facility devices, accurately and with an appropriate degree of urgency - Advocate for members, triage calls, and report crisis situations to the appropriate agencies such as Adult Protective Services and Public Safety Answering Points - Support transportation needs via dispatch of Lyft rides for customers - Create accurate logs of all communications for the purpose of assuring the general needs and safety of customers - Monitor member incidents in real-time, responding to alerts and reports of non-compliance, collaborating with and escalating to clinical stakeholders as needed Now Requirements (basic qualifications): - Minimum 2 years of customer service and/or call center experience required - Prior certification and/or successful completion of the CSA certification coursework upon hire required (paid on the job training facilitated upon hire) Now Qualifications (preferred): - 2 years of call center preferred - 2 years of experience working in healthcare and/or technology field preferred Now Benefits: list from "What’s In It For You": - Competitive pay - Great employee discount - Financial savings and retirement resources - Support for your physical and mental well-being - Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. - Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. - Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. - For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary. - For more information about benefits, LOA and paid time off, please refer to our Benefits Guide. We need to preserve all substantive information; but we should avoid too verbose? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep the details. However, we can keep them as list items; but some are long sentences. That's okay. But we should not include boilerplate like "For more information about our incentive pay plans, please refer to our Incentive Programs Summary." That is still substantive? It's a reference; maybe we can keep it as it's part of benefits description. It's not boilerplate like EEO. It's okay. Pay section: we have "Competitive pay" already in Benefits; but we also have shift differential pay. We could have Pay section focusing on pay details: Competitive pay, shift differential for overnight/weekend. Schedule section: Onsite role in Reno, NV; 24/7 department; able to work all shifts including overnights and weekends. We must not repeat info unnecessarily but it's okay if overlapping. Now ensure we don't include sections like "About Us" etc. The posting includes "About Us" paragraph; but that is boilerplate? It's about company mission; might be considered boilerplate but it's substantive? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The "About Us" is not explicitly listed as boilerplate to remove, but it's generic company description. Might be considered boilerplate? The instruction says to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. It does not say to remove "About Us". However, they said "Prefer a few substantive sections over many thin ones." The About Us is generic and not specific to the role; might be considered filler. Safer to omit it. Also we must not include "Application deadline", "Position Type: Full time", "PandoLogic. Keywords: Recruiter, Location: Reno, NV - 89521". Those are metadata; we should drop them. Thus final HTML:

About the role

As a Health Services Response Advisor, your primary responsibility will be to support both Consumer and Commercial PERS customers by receiving, evaluating and prioritizing emergency and non-emergency telephone and electronic requests for assistance, including Operator Service assistance, supporting customers with manual phonebook updates, Lyft ride setup, and Directory assistance. You will be expected to adhere to prescribed protocols and process information with a high level of compassion and accuracy. This role is onsite, requiring training and work at a designated Best Buy Health location in Reno, Nevada; after training you will join the same work model as the broader HSR department. The recruiter or hiring manager will provide more details during the hiring process.

Responsibilities

• Assess the needs of individuals reaching out for support—whether for medical, social, or wellness reasons—across both urgent and routine situations
• Respond to user and/or system generated alerts pertaining to individual devices or Residential Living Facility devices, accurately and with an appropriate degree of urgency
• Advocate for members, triage calls, and report crisis situations to the appropriate agencies such as Adult Protective Services and Public Safety Answering Points
• Support transportation needs via dispatch of Lyft rides for customers
• Create accurate logs of all communications for the purpose of assuring the general needs and safety of customers