Health Program Representative I

About the role

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Responsibilities

- Gathers and records appropriate member information in accordance with policies and procedures via telephone. - Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services. - Records call details and utilize call scripts as needed based on client requirements. - Directs member inquiries to appropriate clinical staff. - Initiates referrals and manages consults from clinicians for participants registered in Care Management. - Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. - Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment. - Strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver. - Demonstrates empathy and persistence to resolve caller issues completely. - Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.

Requirements

- HS diploma or the equivalent - Minimum of 6 months experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

- Computer/keyboarding proficiency strongly preferred. - Knowledge of company products, services and benefits preferred.

Pay

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $16.23/hr to $26.79/hr.

Schedule

Shift hours: 2:30pm - 11:00pm EST

Benefits

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Qualifications

No qualifications provided.