Health Care Representative

Position Summary

The Health Care Representative will support medical office operations by actively performing in a variety of roles that combine both direct and indirect patient care. In this important front-line role, the selected candidate will proudly provide service to our patients with a warm greeting and perform administrative functions for the clinic or medical office through knowledge of medical terminology and applications.

About the Role

MSU Health Care spans 46 adult and pediatric specialties committed to high-quality patient care and is the academic medical center of Michigan State University! MSU Health Care provides exemplary care in our communities to support the research and academic missions of MSU Health Sciences. MSU Health Care is a network of organizations (some public and some private) that are operated or managed as part of an integrated health system with a single mission to improve the health of Michigan.

Responsibilities

• Support medical office operations by performing in various roles that combine both direct and indirect patient care.
• Proudly provide service to patients with a warm greeting and perform administrative functions for the clinic or medical office through knowledge of medical terminology and applications.
• Deliver next-generation health care experiences by working in an environment where you can make a difference.
• Offer a competitive salary and an excellent benefits package, including tuition assistance, medical/dental/life/long-term disability, paid time-off, and an excellent retirement package.

Requirements

• Knowledge normally acquired through a high school education; a minimum of one year of related and progressively more responsible or expansive work experience in a medical office, medical clinic, or in mental health office; or an equivalent combination of education and experience.
• Familiarity with medical terminology; experience in scheduling, screening, and confirming medical appointments using a computerized information system; current or prior experience obtaining/checking authorizations; experience scanning documents and handling a multi-line phone system.
• One year of work-related experience in a medical office clinical setting with medical terminology preferred.
• Must have a strong desire and/or experience to work with a patient population that is diverse socially, financially, and ethnically.
• Must have the ability to work independently and collaboratively with minimal supervision completing assignments accurately.

Qualifications

• Minimum requirements include a high school education and one year of related and progressively more responsible or expansive work experience in a medical office, medical clinic, or in mental health office.
• Desired qualifications include familiarity with medical terminology, experience in scheduling, screening, and confirming medical appointments, and experience scanning documents and handling a multi-line phone system.
• Experience in a medical office clinical setting with medical terminology is preferred.
• A strong desire and/or experience to work with a diverse patient population is required.
• The ability to work independently and collaboratively with minimal supervision is essential.

Skills

• Knowledge of medical terminology.
• Experience in scheduling, screening, and confirming medical appointments.
• Experience scanning documents and handling a multi-line phone system.
• Ability to work independently and collaboratively with minimal supervision.

Benefits

• Competitive salary.
• Excellent benefits package, including tuition assistance, medical/dental/life/long-term disability, paid time-off, and an excellent retirement package.

Pay

Competitive salary.

Schedule

Work hours are typically 8:00 AM - 5:00 PM but may vary as necessary to accommodate clinic operations.

Website

Healthcare.MSU.edu