Health Navigator - 27th Ave; Phoenix, AZ 85017

About the role

Terros Health is a healthcare organization guided by integrity, compassion, and empowerment, providing whole-person health through an integrated care delivery system that establishes a medical home for patients. The organization focuses on physical, mental, and substance use care to improve overall wellness and deliver extraordinary care through empowered teams and exceptional outcomes.

Responsibilities

• Serve as a trusted patient advocate by identifying and addressing barriers to care and answering questions about the healthcare system.
• Support patients in understanding and adhering to care plans, using lived experience where applicable.
• Provide health education and promote health literacy through one-on-one and group sessions.
• Disseminate health materials related to primary care, substance use, behavioral health, and wellness.
• Assist patients with appointment scheduling, referrals, and follow-up care across primary care, behavioral health, dental, and specialty services.
• Accompany patients to appointments as needed and ensure appropriate follow-up care.
• Coordinate closely with care management teams, case managers, and other providers to develop and implement comprehensive care plans.
• Provide ongoing support to patients engaged in care management, helping them set and reach health-related goals.
• Follow up on missed appointments and reengage patients into care appropriately.
• Connect patients to social determinants of health (SDOH) resources including housing, food, transportation, financial assistance, and wellness programs.
• Maintain current knowledge of community-based resources and foster strong relationships with local organizations and healthcare partners.
• Develop and maintain community-based collaborations to benefit patient care and coordination.
• Participate in outreach efforts at community events, and educational activities, including provider health fairs.
• Follow up on patient phone calls and coordinate timely, team-based responses.
• Ensure patients are informed, supported, and empowered throughout their care journey.

Requirements

High School Diploma or GED in combination with one (1) year of behavioral health experience.

Benefits

• Multiple medical plan options, including a no‑premium plan for employees and their families.
• Multiple dental plan options, including orthodontic coverage.
• Vision insurance.
• Group life and disability insurance.
• Pet insurance.
• 401(k) plan with company match.
• Interest‑free medical line of credit.
• Financial education, planning, and support resources.
• Monetary company contribution toward eligible benefits.
• Bilingual pay differential.
• Generous Paid Time Off (PTO) – 3 weeks off in the first year.
• Paid sick time.
• 10 paid holidays annually.
• Comprehensive wellness program featuring wellness challenges, activities, and prizes.
• Employee Assistance Program (EAP) available to employees and their family members.
• Trip Reduction Program.
• Ongoing professional growth and career development opportunities, including scholarships, clinical supervision, continuing education units (CEUs), tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU).
• Access to the Working Advantage® Employee Discount Program, with savings on gym memberships, car rentals, flights, hotels, movie tickets, and more.

Schedule

Full‑time Monday – Friday, daytime shift; flexible to work weekends and evenings.