Health Navigator

Position Summary

The Health Navigator will work within our Federally Qualified Health Centers (FQHCs) to support patients in accessing and navigating healthcare services with a focus on the Medication to Address Opioid Use Disorders (MOUD) program and closing essential gaps in care. This role is essential in improving health outcomes by providing education, resources, and guidance for underserved populations, including adults with Serious Mental Illness, uninsured, underinsured, and vulnerable community members. The Health Navigator collaborates with healthcare providers, case managers, and external community resources to promote patient-centered care and facilitate access to essential health services.

Duties

• Serve as a trusted patient advocate by identifying and addressing barriers to care and answering questions about the healthcare system.
• Support patients in understanding and adhering to care plans, using lived experience where applicable.
• Provide health education and promote health literacy through one-on-one and group sessions.
• Disseminate health materials related to primary care, substance use, behavioral health, and wellness.
• Care Coordination & Navigation
• Aid patients with appointment scheduling, referrals, and follow-up care across primary care, behavioral health, dental, and specialty services.
• Accompany patients to appointments as needed and ensure appropriate follow-up care.
• Cook with care management teams, case managers, and other providers to develop and implement comprehensive care plans.
• Provide ongoing support to patients engaged in care management, helping them set and reach health-related goals.
• Follow up on missed appointments and reengage patients into care appropriately.
• Community Resource Connection
• Connect patients to social determinants of health (SDOH) resources including housing, food, transportation, financial assistance, and wellness programs.
• Maintain current knowledge of community-based resources and foster strong relationships with local organizations and healthcare partners.
• Develop and maintain community-based collaborations to benefit patient care and coordination.
• Participate in outreach efforts at community events, and educational activities, including provider health fairs.
• Communication & Follow-Up
• Follow up on patient phone calls and coordinate timely, team-based responses.
• Ensure patients are informed, supported, and empowered throughout their care journey.

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
• Gym memberships
• Car rentals
• Flights, hotels, movies and more

Pay

Competitive Compensation

Schedule

Full-time Monday - Friday, Daytime Shift

Flexible to Work Weekends & Evenings

Benefits

• Full Benefits, Including 401K and Generous PTO/PST (4+ weeks)
• Language Differential Pay Available!