Health IT Support Specialist
About the role
Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization dedicated to serving the Las Vegas community through compassionate, high-quality healthcare. Our services include primary care, behavioral health, community health worker programs, street outreach services, and recuperative care. We are committed to addressing the physical, emotional, and social needs of the individuals and families we serve. Our mission is to glorify God by demonstrating Christ's love to the Las Vegas community through the delivery of excellent, affordable healthcare to all, regardless of their ability to pay.
Duties And Responsibilities
Functions as a liaison between IT partner and HCHC staff and escalates risks and issues as appropriate to the IT partner.
Manages IT ticketing system to provide end user support, setup, and removal.
Provides on-site support to staff for software and programming needs.
Collaborates with Ops & Maintenance staff with configuring new hardware and troubleshooting existing hardware including scanners, printers, fax machines, modems, routers, phones, etc.
Utilizes Cox phone system to assign and remove users within the phone tree.
Coordinates with IT partners on IT needs.
Contributes to system and reporting improvements to enable HCHC to deliver high-quality care to patients.
Participates in troubleshooting tasks involving eClinicalWorks, Health Information Exchanges (HIE), immunization registries, and others.
Provides technical support for HEDIS and UDS reporting, Care Gap Analysis, Population Health management, Chronic Care management, and others when implemented.
Performs testing for new implementations and upgrades being performed and as directed by supervisor.
Builds and manages relationships with our leadership teams to understand and improve clinical workflows.
Works with business and operations leadership to coordinate and execute communications around technology and workflow changes.
Affords assistance in identifying opportunities for process and quality improvement both internally to eClinicalWorks, and in patient flow or clinic operations.
Contributes to the development of employee training content that relates to HIT/IT.
Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality, and Joy.
Maintains a courteous and professional demeanor.
Maintains the confidentiality of Hope Christian Health Center finances and patient-related information.
Ensures compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements.
Participates in, and supports quality improvement activities and the clinical practice team efforts emphasize the importance of the individual patient and putting the patient’s needs first.
Requirements
Bachelor’s degree or equivalent combination of certifications, education, and experience.
-Required: Experience using eClinicalWorks or other similar EHR super-user certification or training
-Preferred: Experience using OfficeHub, Azara, and Microsoft Office
-Preferred: Healthcare system reporting experience
Skills Required
Intermediate computer skills including minor software and hardware troubleshooting.
Ability to learn new software programs: EHR, IT ticketing, EHR reporting, etc.
Understanding of healthcare systems, standards, and HIPAA compliance.
Strong communication, analytical, and problem-solving skills.
Key Competencies For Success
Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
Outstanding ability to build interpersonal relationships at all levels.
Excellent communication skills, both written and verbal.
Demonstrated passion for community health care.
Proven leadership, teambuilding, and organizational skills.
Proven ability to maintain integrity in a fast paced and high-demand environment.
Proven ability to manage performance goals.
Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations.
Typical Physical Demands
Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling and lifting and/or moving up to 25 pounds. Frequent sitting. Manual dexterity. Ability to travel to various locations.