Health Insurance Sales Agent

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable.

About the role

We are growing our team in Minnetonka, MN and have multiple Medicare Sales Agent openings available. In this inbound call role, you will receive a competitive base salary and bonuses based on your sales performance. You will consult customers on their insurance needs and match the correct coverages, products, and benefits. Our training classes prepare you for your role, and we will pay for and provide support to obtain the required state insurance licenses. No license is required prior to starting.

During training, all new hires will be required to successfully complete the UHC Portfolio Agent New Hire training classes and demonstrate proficiency in the material.

If you reside near Minnetonka, MN, you will enjoy the flexibility of a hybrid-remote role as you take on challenges. This is a full-time position with flexibility desired based on the seasonality of our business.

Schedule

• Operating hours: Monday - Friday 7:00am - 7:00pm local time; your shift will be provided during training with rotational weekend work (Saturdays/Sundays).
• Onsite training program in a standard day shift for 6 - 10 weeks.
• Hybrid work model after successful completion of training and on-the-job nesting period, with the opportunity to work from home up to 3 business days per week.

Responsibilities

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting the caller to a qualified lead and sales.
• Follow up with members on questions or to review current or new products and services.
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with members.
• Demonstrate knowledge of the product portfolio by addressing the needs of members, explaining the differences between products, and assisting with selection of products to best meet their needs.
• Assist in completing the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines.
• Meet the goals established for the position in the areas of performance, attendance, and consumer experience.
• Meet and maintain requirements for agent licensure, appointments, and annual product certification.

Pay

• Compensation = Base pay + monthly sales incentive.
• Average annual earnings $50K - $65K through a combination of base plus sales commissions.
• Top performers can earn $80K (+).
• Sign-on bonus of up to $3,000 for external candidates.
• The hourly pay for this role will range from $16.00 to $24.04 per hour based on full-time employment, plus bonuses based on sales performance.

Benefits

• 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Savings Account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

Requirements

• High School Diploma/GED OR 4+ years of customer service/sales experience.
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training).
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed.
• Must live in commutable distance to our Minnetonka, MN office.

Preferred Qualifications

• Previous sales experience.
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications.
• Flexibility to customize approach to meet all types of caller communication styles and personalities.