Health Insurance Navigator

About the role

We're looking for a dedicated Health Insurance Navigator to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you'll be a vital part of our administrative team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment.

Responsibilities

• Provide in-person health insurance enrollment to potential enrollees.
• Enroll a minimum of 30 clients a month with a goal of 40 applications.
• Educate potential enrollees about the NYStateofhealth and the types of health insurance programs offered through the Marketplace.
• Facilitate enrollment into Qualified Health Plans (QHP’s), supplementary plans available through the Marketplace (if offered), and/or into Insurance Affordability Programs (IAP’s).
• Assist potential enrollees with renewals of health plans.
• Handle grievances, complaints, or questions regarding health coverage or determinations related to coverage.
• Provide information in a fair and impartial manner, culturally and linguistically appropriate, and disability accessible for the populations being served under the Marketplace, including individuals with limited English proficiency.
• Refer clients to other services such as WIC, food stamps, housing assistance, Head Start, Literacy Volunteers, Saratoga Hospital Financial Assistance Program.
• Work toward every client having a medical and dental home.
• Participate in marketing activities that will educate the community on the availability of the Health Insurance Navigation Program.
• Deliver compassionate, patient-centered care in alignment with Saratoga Hospital values.
• Collaborate with interdisciplinary teams to support health, healing, and service excellence.
• Perform administrative responsibilities with a focus on safety, quality, and efficiency.
• Use hospital systems and tools to document care and support operations.
• Continuously seek opportunities to improve processes and support patient and staff satisfaction.
• Serve as a positive, professional representative of our hospital and community.

Requirements

Minimum of High School diploma, Associates degree preferred. Fluency in Spanish or a second language a plus. Navigator certification required within 30 days of employment.

Qualifications

Strong communication and teamwork skills. Commitment to providing patient-first, high-quality service. Comfort working in a fast-paced, collaborative environment.

Skills

Navigator certification required within 30 days of employment.

Benefits

Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs.

Pay

$18.00 - $25.38 hourly based on experience and qualifications

Schedule

Day shift