Health Information Specialist I

About the role

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Responsibilities

• Process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Aid with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Manage patient health records.
• Safeguard patient records and ensure compliance with HIPAA standards.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedule pick-ups.
• Other duties as assigned.

Requirements

• High School Diploma or GED
• At least 18 years old
• Ability to commute between locations as needed
• Basic computer proficiency
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language

Qualifications

• Experience in a healthcare environment is preferred
• Previous production/metric-based work experience is preferred
• Previous in-person customer service experience is preferred
• Ability to build relationships with on-site clients and customers is preferred
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders is preferred

Skills

• Customer service
• Data entry
• Release of information

Benefits

• Paid time off
• Health insurance
• Vision insurance
• Dental insurance
• 401(k) savings plan with matching contributions
• Tuition reimbursement

Pay

The estimated base pay range per hour for this role is: $24—$24 USD

Schedule

Full-Time: Monday-Friday 8:30-5:00 PM PST

Location

This role will be performed at one location Glendale, CA