Health Information Specialist I

About the role

Position Highlights
Full-Time: Monday-Friday 8:00AM-4:30 PM EST
Location: Pensacola, FL 35203
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
Responsibilities include processing medical record requests, maintaining confidentiality, and managing patient health records.

Responsibilities

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Aid in additional work duties or responsibilities as evident or required.
• Ensure medical records are accurate and complete.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answer inbound/outbound calls.
• Assist with patient walk-ins.
• Assist with administrative duties such as handling faxes, opening mail, and data entry.
• Meet productivity expectations as outlined at specific sites.
• Schedule pick-ups as necessary.

Requirements

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Ability to work with minimum supervision responding to changing priorities and role needs.
• Able to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Qualifications

• Experience in a healthcare environment is a plus.
• Previous production/metric-based work experience is a plus.
• In-person customer service experience is a plus.
• Ability to build relationships with on-site clients and customers is a plus.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders is a plus.

Skills

• Computer proficiency.
• Customer service skills.
• Data entry skills.
• Medical privacy regulations.

Benefits

• PTO
• Health, Vision, and Dental Insurance
• 401k Savings Plan
• Tuition Assistance

Pay

Not specified

Schedule

Monday-Friday 8:00AM-4:30 PM EST