Health Information Management Technician

About the role

Wilson Medical Center is part of LifePoint Health, a diversified healthcare delivery network with facilities coast to coast. The Health Information Management team plays an important role in supporting quality patient care by ensuring health information is accurate, organized, secure, and accessible when needed. Team members help manage and maintain patient records, ensuring information is properly documented and handled in accordance with privacy and regulatory requirements. In this detail-oriented environment, you'll work closely with healthcare professionals and other team members, respond to day-to-day requests, and help ensure the integrity of patient information. Attention to detail, confidentiality, organization, and a willingness to learn are key to success in this role. From reviewing and maintaining health records to assisting with information requests and ensuring documentation is complete and accurate, the team makes a meaningful impact on the quality and continuity of patient care. Wilson Medical Center is a 294-bed facility providing services to residents of Wilson County and surrounding communities, offering cancer care, cardiac care, orthopedics, imaging, surgical services and many more, accredited by The Joint Commission.

Responsibilities

• Reviewing assembled medical records for completion deficiencies and ensuring documentation meets regulatory requirements, medical staff rules, and Joint Commission standards.
• Ensuring the accuracy, completeness, and integrity of the medical record through careful review, scanning, data entry, and timely resolution of documentation issues.
• Tracking and resolving record deficiencies by assigning outstanding items to the appropriate medical staff members, maintaining accurate data, and following up to ensure timely completion.
• Supporting physicians and APRNs with electronic dictation and documentation processes, including system setup, training, e-signature workflows, and follow-up on late or incomplete dictations.
• Managing the retrieval, printing, scanning, logging, and distribution of medical records for authorized physicians, patients, healthcare organizations, and other entities.
• Protecting patient privacy and confidential health information by following HIPAA, hospital policies, and applicable regulatory requirements when handling, accessing, and releasing medical records.
• Providing responsive and professional service to physicians, patients, families, and other visitors while supporting on-call record retrieval, fax transfers, dictation hold queues, and other HIM functions as needed.

Qualifications

• High school diploma or equivalent required; prior experience in Health Information Management, medical records, or release of information practices preferred.
• Strong attention to detail and accuracy, with the ability to review medical records, identify deficiencies, and maintain complete and accurate documentation.
• Knowledge of medical records, release of information, and patient privacy practices, with an understanding of HIPAA and the importance of protecting confidential health information.
• Strong organizational and time-management skills, with the ability to manage multiple requests, deadlines, record deficiencies, and competing priorities.
• Proficiency with computers and electronic health information systems, with the ability to learn and effectively use EHR, scanning, dictation, tracking, and medical record applications.
• Strong written and verbal communication skills, with the ability to interact professionally with physicians, APRNs, patients, families, healthcare organizations, and other members of the care team.
• Critical-thinking and problem-solving skills, with the ability to exercise sound judgment, work independently with minimal supervision, and remain effective in a fast-paced hospital environment.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

Schedule

Full Time, Days