Health Information Management Specialist

About the Role

Ensemble is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. The company offers end‑to‑end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy and believes that every human touch in healthcare should be meaningful.

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for clients, patients, and colleagues by understanding their needs and exceeding expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating Ensemble’s “Best in KLAS” principles and consistently delivering outstanding results.

Responsibilities

• Complete analysis/reanalysis of all records accurately and timely.
• Complete accounts from EMR “Waiting for Documentation” and “Missing Document” work queues when missing documentation is received.
• Follow up with ancillary/nursing departments for missing documentation as outlined.
• Follow up with providers regarding missing documentation/dictation preventing the account from being coded.
• Maintain an unbilled spreadsheet with updates on the status of missing documentation and send it to management.
• Review medical record documentation in electronic medical records, create appropriate charting deficiencies in the deficiency management system, and assign those deficiencies to the appropriate provider(s).
• Actively manage various analysis‑specific work queues, electronic and manual, to ensure timely analysis and chart completion.
• Adhere to established company standards/policies and system workflow guidelines to add and re‑assign accounts to appropriate work queues for processing.
• Identify systematic problems and route them to the manager for facility resolution.
• Promptly report issues and trends that do not comply with facility or corporate policies/standards.
• Document all workflows, including any alterations, modifications, and changes that occur based on implemented or enhanced processes.
• Other duties as assigned.

Requirements

• Knowledge of CMS and Joint Commission regulations (preferred).
• EMR experience (preferred).
• Healthcare revenue cycle experience (preferred; acute‑care facility HIM experience is a plus).
• Must be inquisitive and demonstrate openness to innovation, including AI, to improve processes and patient/client experiences.

Certifications: CRCR required within 9 months of hire (company‑paid).

Pay

This position will pay between $18.65 – $19.90 per hour, based on experience.

Schedule

Part‑time hours with flexible daytime scheduling.

Benefits

• Bonus incentives.
• Company‑paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well‑being programs.
• Professional growth opportunities and career advancement.
• Quarterly and annual incentive programs recognizing exceptional performance.
• Culture focused on collaboration, growth, and innovation.