Health Information Management Specialist

About Ensemble

Ensemble is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. The company offers end‑to‑end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy and believes that every human touch in healthcare should be meaningful.

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for clients, patients, and colleagues by understanding their needs and exceeding expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating Ensemble’s “Best in KLAS” principles and delivering outstanding results.

The Opportunity

This entry‑level career opportunity includes bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and clear pathways for career advancement. The position is onsite at the facility.

Pay

$18.65 – $19.90 per hour, based on experience.

Responsibilities

• Complete analysis/reanalysis of all records accurately and timely.
• Process accounts from EMR “Waiting for Documentation” and “Missing Document” work queues when documentation is received.
• Follow up with ancillary/nursing departments for missing documentation as outlined.
• Follow up with providers regarding missing documentation/dictation preventing account coding.
• Maintain an unbilled spreadsheet with status updates on missing documentation and send to management.
• Review medical record documentation in electronic medical records, create appropriate charting deficiencies in the deficiency management system, and assign those deficiencies to the appropriate provider(s).
• Actively manage various analysis‑specific work queues (electronic and manual) to ensure timely analysis and chart completion.
• Adhere to established company standards, policies, and workflow guidelines to add and re‑assign accounts to appropriate work queues for processing.
• Identify systematic problems and route them to the manager for facility resolution.
• Promptly report issues and trends that do not comply with facility or corporate policies/standards.
• Document all workflows, including any alterations, modifications, and changes resulting from process enhancements.
• Perform other duties as assigned.

Requirements

• Knowledge of CMS and Joint Commission regulations (preferred).
• EMR experience (preferred).
• Healthcare revenue cycle experience preferred, especially acute‑care facility HIM experience.
• Inquisitive mindset and openness to innovation, including AI, to improve processes and patient/client experiences.
• Certification: Certified Registered Coding Specialist – Radiology (CRCR) required within 9 months of hire (company‑paid).

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health (healthcare, time off, retirement, well‑being programs).
• Tuition reimbursement and professional certification support.
• Career advancement opportunities.
• Quarterly and annual incentive programs recognizing high performance.
• Work‑life flexibility and a culture focused on collaboration, growth, and innovation.
• Recognition as a Great Place to Work (2023‑2024) and multiple industry awards for revenue cycle excellence.