Health Information Management Coordinator

We are looking for a highly dependable, organized, and proactive professional who brings both clinical knowledge and outstanding customer service skills. The strongest candidate will have experience working in a medical office, hospital, health system, or related clinical environment and will be organized, proactive, and communicative. Why this role matters: Medical records are essential to patient care, clinical decision-making, compliance, and the success of the organizations we serve. As a Health Information Management Coordinator, you will help ensure that the right records reach the right people at the right time. You will play a critical role in coordinating with healthcare providers, maintaining high-quality documentation, supporting client relationships, and helping transform complex administrative processes into a reliable, technology-enabled experience. Requirements Coordinate the retrieval, processing, maintenance, and organization of patient medical recordsCollaborate with providers, healthcare facilities, and other external parties to obtain records in response to client requestsNavigate provider websites and required portals to process medical record requestsTrack incoming, outstanding, and completed requests, including maintaining detailed notes and status updatesReview and process invoices related to medical record retrieval and coordinate payments to the appropriate clients or entitiesPerform quality assurance reviews of retrieved records to ensure they meet client requirementsApply clinical knowledge and medical terminology to conduct basic Q&A and identify missing, incomplete, or potentially relevant documentationSupport customer onboarding, client training, and customer success initiativesProvide basic troubleshooting assistance and help clients navigate platform functionalityBuild and maintain positive, professional relationships with clients and usersMaintain inbound and outbound record shipments through courier servicesScan incoming charts and correspondence to convert physical documents into organized digital filesPrepare client metrics, reports, flowsheets, and other administrative materialsConduct research and take initiative to resolve issues and support timely request completionMaintain confidentiality and handle protected health information in accordance with company policies and applicable requirementsPerform other duties as assigned