Health Enrollment, Call Center

Responsibilities

• Answers Insurance Hotline to screen for coverage, and schedules application assistance appointments with an Enrollment Specialist.
• Completes project-specific logs and collects required project data.
• Makes timely and accurate submission of monthly reports.
• Makes telephone and mail contact with individuals receiving FHCSD Enrollment services; verifies enrollment; documents any healthcare utilization; and encourages renewal applications.
• Maintains department retention productivity standards.
• Performs other duties as assigned.
• Provides coverage for Healthcare Enrollment Specialists as needed.
• Participates in community events as needed.

Requirements

• Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required.
• Driver requirements: Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.
• High school graduate or GED equivalency.

Qualifications

The Healthcare Retention Specialist must have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

Skills

N/A

Benefits

N/A

Pay

$23.50 - $29.08

Schedule

N/A