Health Educator Sr.

About the role

The Health Educator Sr. (LGBTIA+/ Transgender Community) is responsible for responding to inbound inquiries for disease management or medication alert programs. Serves as a subject matter expert.

Responsibilities

• Responds to inbound inquiries for disease management or medication alert programs.
• Serves as a subject matter expert.
• Provides information to members eligible for disease management or medication alert programs.
• Makes outbound attempts to program members to provide health information according to program standards.
• Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program.
• Diffuses situations with members who are resistant to health coaching and/or disease management interventions.
• Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.
• Aids in increasing participants' motivational level by addressing barriers and assessing needs.
• Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.
• Conducts behavioral assessments to identify individual member knowledge, skills, and behavioral needs.
• May coordinate with others in the multi-disciplinary clinical team.
• May serve as mentor for orientation and training of new staff.
• Serves as a resource expert to Health Educators and provides guidance about processes and systems, including assisting with complex calls, and complaints and other issues.
• Prepares and presents in-services to the Health Educator team.

Requirements

• Requires BA/BS in appropriate field of specialization and minimum of 4 years of related experience in direct care, health education, exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background.
• Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.
• Certification or advanced certification and/or licensure appropriate to field of specialty preferred.
• MS preferred.
• Experience in working with the LGBTIA+ community or Transgender care is strongly preferred.

Preferred Skills, Capabilities And Experiences

• Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.
• Certification or advanced certification and/or licensure appropriate to field of specialty preferred.
• MS preferred.
• Experience in working with the LGBTIA+ community or Transgender care is strongly preferred.

Benefits

Work schedule: Monday - Friday, 12:30 – 9:00pm EST.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Pay

Market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Schedule

Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.