Health Educator Sr.

About the role

The Health Educator Sr. (LGBTIA+/ Transgender Community) is responsible for responding to inbound inquiries for disease management or medication alert programs. Serves as a subject matter expert.

Responsibilities

• Provides information to members eligible for disease management or medication alert programs.
• Makes outbound attempts to program members to provide health information according to program standards.
• Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program.
• Diffuses situations with members who are resistant to health coaching and/or disease management interventions.
• Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.
• Aids in increasing participants' motivational level by addressing barriers and assessing needs.
• Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.
• Conducts behavioral assessments to identify individual member knowledge, skills, and behavioral needs.
• May coordinate with others in the multi-disciplinary clinical team.
• May serve as mentor for orientation and training of new staff.
• Serves as a resource expert to Health Educators and provides guidance about processes and systems, including assisting with complex calls, and complaints and other issues.
• Prepares and presents in-services to the Health Educator team.

Requirements

• Requires BA/BS in appropriate field of specialization and minimum of 4 years of related experience in direct care, health education, exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background.
• Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.
• Certification or advanced certification and/or licensure appropriate to field of specialty preferred.
• MS preferred.
• Experience in working with the LGBTIA+ community or Transgender care is strongly preferred.

Qualifications

Minimum Requirements:

• Requires BA/BS in appropriate field of specialization and minimum of 4 years of related experience in direct care, health education, exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background.
• Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.
• Certification or advanced certification and/or licensure appropriate to field of specialty preferred.
• MS preferred.
• Experience in working with the LGBTIA+ community or Transgender care is strongly preferred.

Skills

Preferred Skills, Capabilities And Experiences:

• Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.
• Certification or advanced certification and/or licensure appropriate to field of specialty preferred.
• MS preferred.
• Experience in working with the LGBTIA+ community or Transgender care is strongly preferred.

Benefits

At Elevance Health, we offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Pay

Salary is commensurate with experience.

Schedule

Work schedule: Monday - Friday, 12:30 - 9:00pm EST.