Health Educator

Responsibilities

The Health Educator will answer incoming calls on the educational support line (open evenings and weekends) and must adhere to patient privacy regulations.

• Successfully listen to callers on the educational support line
• Closely follow written scripts, FAQs, and resource documents
• Understand patient privacy laws (HIPAA)
• Maintain disease knowledge and sensitivity
• Collaborate to keep other departments informed of call totals and issues that arise
• Participate in ongoing training and monitoring
• Communicate effectively and professionally with managers, clients, customers, mentors, and the public
• Fluency in a foreign language is a plus, but not required
• Demonstrate strong organizational skills
• Able to multitask in a high‑pressure environment
• Anticipate hurdles and overcome them quickly and efficiently
• Collaborate with other departments when appropriate
• Step into other roles as needed to drive company success
• Contribute as a team member toward broader organizational goals
• Read and comprehend pharmaceutical/biotechnology documents such as medical education materials, clinical trial data, package inserts, and industry regulations
• May include up to 10 % travel
• Perform additional duties consistent with the above responsibilities based on business needs

Skills

• Verbal and written communication
• Data management and problem‑solving
• Organization
• Collaboration
• Critical thinking
• Adaptability
• Attention to detail
• Time management
• Leadership
• Word processing (Microsoft Word)
• Spreadsheets (Microsoft Excel)
• Presentation software (Microsoft PowerPoint)
• Email (Microsoft Outlook)
• Internet and World Wide Web navigation

Qualifications

• Bachelor’s degree from a four‑year college or university; or three years related experience and/or training; or an equivalent combination of education and experience (preferred)
• Medical background preferred
• Basic computer skills, including database data entry and prior experience with patient communication (required)
• Experience and demonstrated understanding of call‑center operations and troubleshooting
• Working knowledge of Microsoft Office
• Fluency in Spanish is highly desired

Pay

$22.00 per hour

Schedule

Varied shifts covering evenings and weekends; up to 10 % travel. Employees are required to work in the office a minimum of three days per week, with the possibility of increasing to five days.